Winnerz Casino - general discussion (page 3)

Thank you for this observation. I will inform our data team about it.

Next time, though, whenever you find something like this, use our feature, which you can find under every casino review:

Casino: Winnerz Casino

Payment method: Paysafecard

Disputed amount: €500

Issue type: Withdrawal blocked / verification abuse

Account status: Verified previously

Complaint Description

I am submitting this complaint due to an unfair loss of €500 caused by Winnerz Casino’s withdrawal and verification handling.

I have been a long-term player at Winnerz Casino and have previously completed full KYC and Paysafecard verification, including multiple successful withdrawals in the past.

When I recently won €500, I attempted to withdraw my winnings. At that moment, Winnerz Casino again required Paysafecard re-verification, despite my account having already been verified before.

While my withdrawal was blocked pending verification, my balance was NOT frozen, and I was allowed to continue playing. As a direct result of this delay and the casino’s failure to protect my balance, my €500 winnings were lost while waiting for verification to be completed.

I contacted Customer Support and explained that:

• Repeated verification was unjustified

• My balance should have been frozen during verification

• The loss occurred solely because withdrawals were blocked

Winnerz Casino refused responsibility and stated there were "no grounds for a refund."

They offered 30 free spins as compensation, which is completely inadequate and does not cover the €500 loss.

The casino failed to explain:

• Why re-verification was required despite prior approval

• Why the balance was not frozen during verification

• How free spins can be considered compensation for a €500 loss

I believe this is unfair treatment and a breach of reasonable withdrawal handling practices.

I am requesting reimbursement of the €500 winnings lost due to the casino’s internal procedures.

I am happy to provide email correspondence, timestamps, and any additional evidence if required.

I'm really sorry for this situation, but if there is no more balance in your account, we won't be able to help you out, unfortunately.

It is always only up to the player to keep their winnings, and if they play them down, no one is responsible for that.

Also, sometimes additional verification, or reverification, is needed, especially if the verification was done a long time ago, or if the amount is higher, or even if the casino needs to check some things. This whole process needs to be done due to the AML policy.

May I ask how long you waited for them to verify your account, please?

This casino is such garbage that I deleted my good review 😂 Actually, this casino deserves only very bad reviews because it's awful! I'm not surprised that Casino Guru gave it an excellent rating; they do that with all their garbage casinos! I've been playing at this casino for over 1.5 years, and I've never once had any fun there. That adrenaline rush you like to get while playing is completely absent in this garbage casino. I believe the players are being cheated there, and in a very blatant way. It's unbelievable that in over 1.5 years, I haven't even had the luck to stay here for long! Meanwhile, I've won a combined total of 50,000 at two other casinos playing the same slots.

Support says it's a matter of luck, I say it's fraud! Depositing money into a casino for over 1.5 years and receiving no winnings is fraud and has nothing to do with luck! This fraudulent casino is utter garbage, and thank you Casino Guru for deceiving people with your fake reputations by only checking things that players don't care about! I no longer want to be part of this platform and want to delete my account. How do I do that?

This casino is a scam, and Casino Guru won't help you. You can see the casino's excellent reputation here on Casino Guru, right? That means Casino Guru has received enough money to give this fraudulent casino a good review, and of course, Casino Guru will protect this casino instead of helping you because you're not bringing them any money.

Well, unfortunately the luck is not always on our side, actually.

Your account will be deleted shortly as per your request. I wish you to be well.

Yes I don’t understand why they don’t want too help me . I told them I did verify my paysafe 10 times with them but everyone I want too withdraw they asking again for same dokument and ofc guru Cant help me they Alredy buyers you with some money

It is not that we don't want to help you, but we are unable to help you anymore.

You got the explanation in your complaint:

"Unfortunately, since the funds were lost during regular gameplay, there is no further action we can take in your case. Please understand that the player is solely responsible for managing their account, balance, and gameplay. While we acknowledge your frustration and agree that the situation could have turned out differently had the withdrawals been processed earlier, we are unable to ask the casino to refund winnings that were voluntarily lost during gameplay. We truly wish we could assist you further, but sadly, that’s not possible in this case."

Hi, I would like to report this really fraudulent site winnerz.com. As you can see, the bet turns out to be a winner but they magically make it appear as an "x" invented by them to avoid paying when they themselves initially said it was an error but still they didn't pay me and furthermore I would add that it has never happened to me that there are sites with commissions on withdrawals and I don't even tell you about the blood that I had to throw away to verify the account. They almost asked me for blood tests. Really fraudulent, stay away from it.

Dear Marlone79. As I am a big sport player (at least I like to think so), in those situation I will ask you to try this:

1) Ask were they get their official information from regarding Seria A scores and stats. Usually they tell you to check their betting page in the rules or they just send your the link were they get their scores from

2) Check the website, and confirmed if they made a mistake. If they did made a mistake, then show the support whats stated in the website. Then they will have no choice but to settle this bet correctly.

-I know this is frustrating, but flashscore does not always give you the correct statistic regarding a game. Thats why its important for you to find whats Winnerz scourse? Than look the source up, and find the "correct" statistic.

Hope it helps

-TiredMan

I would also follow the instructions given to you by another player. Sometimes statistics are not entirely accurate, and it is important to find out what sources betting agencies use. I believe there may be some official source where these details can be found. Try asking around and let me know.

Withdrawal fees have been updated. They charge 1% + 1.5% on a €500 withdrawal, but I only received €491. It's also incorrect, as stated in another review, that the fee is charged because the deposited amount has to be wagered multiple times. I deposited €30 and won €500, yet they still deducted the fee even though the deposit was already wagered through the winnings. I'm happy to pay fees, but to go to such extremes? Casino Guru should perhaps reconsider its reputation and adjust its policy accordingly, because I don't find this fair.

Hello, I understand it is not convenient.

Talking about fees, I guess they are similar to what I mentioned in the Trickz Casino Discussion thread.

As far as I understand, those fees are related to withdrawal/deposit transactions. Are you saying the casino has been charging those fees directly to your account? If not, the payment processors are typically responsible for those fees.

Just to be sure, did I get it correctly, please?

I don't (yet) pay any fees for deposits here. I only noticed with my last withdrawal that higher fees are now being charged; this wasn't the case with previous withdrawals. Now a fee is being charged, and for me, it's far too high. If I were to win and withdraw a larger amount here, which I doubt because the RTP at this casino and its sister sites is consistently terrible, it would be very expensive with the introduction of the higher fee, and the withdrawal amount would be significantly lower. The fee was deducted directly by Winnerz during the withdrawal process, not by the payment provider or my bank.

I see now. thank you for your time and explanation. I'm sorry to see the Casino Guru account closed, though.