Win MaChance Casino - general discussion

If you want to discuss anything related to Win MaChance Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi, I would like to know which is the authority in Curacao that licensed Machance casino. Because to me it appears to be Curacao Egaming 🇨🇼 but by submitting the complaint from their portal they replied that this casino is not under their CEG license.

Hello, I will check with my colleague and get back to you.

Hey carsix79.

According to the footer of the casino website, they should operate under the Gaming Curaçao. Let me know if you have any questions.

Thanks for the reply.

And to send a complaint to this authority, how should I proceed? They don't have any instructions on their site.

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

I notified Jozef.k already.

You are welcome. In the footer of the site I have linked in my previous reply, you can find a form that I recommend you fill out. 

http://www.gaming-curacao.com/

if you mean this I have already done but for now I have not received an answer yet.

Exactly, just be aware that their reply may take weeks, in some cases even months.

If this is how Curacao's regulators work, you understand why casinos feel so confident they are always getting away with it. Opening a licensed Curacao casino is a safe and profitable business ... you earn millions of euros by paying few taxes and at will, do what you want to your customers / players so you are immune from any complaint or complaint. For this there are thousands and all with full bellies.

Some of Curaçao sublicenses are questionable, but in the case of this one it should be helpful, and I am convinced that you will receive a response very soon. Since you are from Italy, I would highly recommend you to play in the brands under the Italian license.

Hello, good afternoon!

I am going to present my complaint that this brings us to 04/03/2023. After playing with real money, no bonuses, I get the amount of 500 euros to withdraw, so far so good, but after withdrawing after so long they ask me for documents again because it looks like they expired. He provided documentation and they accepted it.

the withdrawal continues its course, days and days go by and with excuses that I am ready to make a refund tomorrow than today until 04/18/2023 when they tell me after 15 days that I cannot withdraw that it has to be 100 euros per week!!!! When it was 500 withdrawals, that the limit was suddenly set by the system? To my surprise I ask them for explanations and they tell me what it is. Well now comes a big problem because I make a withdrawal of 100 and with the remaining 400 euros I decide to play what when I play I win the amount of 12,000.55 euros. Now I get in touch and that from 100 to 100 per week to what is the same 27 months 2 years and 3 months to receive the money. I tell them that I am going to inform lawyers and file a complaint and they tell me that they will suspend my account for threats, for claiming something that is mine!!! When they lose they also return the money to the users ???. Thank god I have everything in screenshots and emails. I try to reach an agreement and they only put obstacles so as not to make an income, which is what there is, and period, terms and conditions that they take to avoid paying. When chrome level you can make 500 euros per week. MACHANCE Casino is a casino that I don't know if it will be legit. I put all the documents I have in the hands of lawyers and they will study how to ask them to give me my money because it is mine. Greetings and be careful with this casino.

I would listen to advice because I don't know what to do anymore please. I am in need of that money. Thank you so much

I'm sorry to say that, but you put your possible winnings at risk at the whole beginning, by choosing such a bad casino. 🙁

Have you seen this?

https://es.casino.guru/MaChance-Casino-resena#tab=js-tab-reputation

I certainly hope the casino will respond to your complaint, no matter how unlikely it is.

If I may say, always play in a decent casino. Take the time and find a reliable source of information, make some searches then browse user reviews. Try to make well-informed choices.

Hello!!

I didn't know, I didn't notice the truth. I mean, having seen what I have seen, my money that I have in mind, I will not see it? Would you take it for lawyers? Or it's not worth it. Thank you so much

I'd wait for the complaint to reach its final stage first. That should give you an idea of whether consulting costly lawyers makes sense in this case.

Give the complaint the necessary time first. 🙏

hello!!

Well, I won't have to wait to see if they show signs of life and say something, because I'm still the same, without accepting the payment of 100 euros or anything. Thank you so much

Hello! 🙂

So do you still plan to send a lawyer upon their tracks?

If I may, check each casino carefully (review, user reiews, complaints) before making deposits. 😉

Man, if they don't give an answer and they don't pay me the money, I'll have to do something about it, I can't let them keep my money. And if I have to use lawyers, then lawyers. so i hope all goes well

Just make sure you are well aware of the costs.

Good luck, and keep us posted!

Hello!!

They just accepted my first withdrawal of 100 euros after 8 days of waiting for them to accept me. Seen what has been seen, I will be 6 years to recover my 12,000 euros that I still have in mind. It seems to me a shame what they do and if they think that by doing that they will win, they think that I will play it, because it is not like that, I lost the desire to play in this casino.

He explained how the process was until making the first withdrawal and what remains to be able to make another one, because it won't let you do it today.

I made a withdrawal request on April 18 of 100 euros, after rejecting the withdrawal of 500 euros that I made on April 3 and denied on the 18th, after 15 days!!! and lower myself from 500 to 100 because I am at the chrome level and my maximum is 500, which I don't see as fair, but better than 100 that they have given me now, which they say was the system (lie). All to earn more money, than you enter. Well, from April 18 to 26, it takes me a while to accept my request for a withdrawal of 100 because now I cannot request another withdrawal until next week!!!!! On May 1 I will be able to make another request and of course it is waiting another 8 days you go to 9 and so we delay the withdrawals to 15 days to be able to request and you only receive two withdrawals a month I do not see all this clearly, when I do not request a withdrawal this week!!!

I think that what they are doing is illegal in every way that you tell me, please answer me, I am already desperate to argue with them! Thank you so much