WestAce Casino - general discussion

If you want to discuss anything related to WestAce Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I'm sorry, but is my complaint being considered or do I need to send something? I don't know. Thank you.

Hey, I think if you click on the complaint form, it has everything you need right there. At the bottom of the page, it says that Karla is investigating your case but that she’s on vacation. In the top right corner, there’s a timer showing when Karla will get back to you, so you don’t have to worry that it’ll be ignored.🙂

I also have a complaint pending regarding a violation of the terms and conditions, but it looks like they're not responding.

Well, it looks like the casino is not responding. Considering its Safety Index, I cannot say I am too surprised.

Could you briefly describe what happened in your case? Were you having trouble withdrawing your money, or what exactly do you think the casino did wrong?

Account will not be blocked

I contacted them 7 times on June 13, 2026, regarding my gaming addiction; they want my account permanently closed.

No response and since then I've lost 7000, terms and conditions violated.

Oh, this is something that I would consider much more serious than just a delayed withdrawal.

I am sorry to hear that. I am really disappointed that you chose this particular casino to play at, because as I already mentioned, its Safety Index is quite low, and I would expect there to be more issues with a casino in that situation.

Unfortunately, you seem to have encountered exactly one of those problems. The worst part is that the casino will most likely not respond or try to resolve the situation, which means it may end up looking like you have lost your money.

I honestly do not know what else to add at this point. I think the whole situation speaks for itself, and I am very sorry that things have turned out this way. 🙁

License from Costa Rica

This is where the casino is located.

WestAce operates under Lumina Holdings Limitada (14449432), a company headquartered in London, England.

WestAce, 2 Helenslea Avenue, London, England, NW11 8ND

I picked this out

An why is that important now for your situation?

Just asking so I know better.

It is therefore vulnerable in London

And you think you will escalate it somewhere else?

Germany Heights Influence

Our dishes are different.

Human rights are human rights

They must not be harmed, especially addicted people.

Let's wait and see.

We shall wait then.

I appreciate your sense for human rights.

I'll keep you updated.

Horrible site.. exhausting!! Completely unethical, very organised scam site .. I have evidence of trying hourly for days..