Weltbet Casino - general discussion

If you want to discuss anything related to Weltbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

Since I have a little gambling problem, I requested by email that Weltbet close my account permanently and immediately after I opened it shortly before.

Unfortunately to no avail, the casino refuses to close.

Instead, a selfie with ID was requested.

I sent this and since then no further reaction or answer.

At all casinos I was able to close my account without any problems, but Weltbet is the only one that causes problems.

Unfortunately, there is also no way to set limits for deposits or self-exclusion on my profile.

Therefore I ask for help in this way.

Kind regards

Hi Tom, I'm sorry to hear you haven't managed to close the account. How long time have you been already waiting since you sent them the required documents?

Hello,

It's been a week now and I also specifically mentioned that I would like to close due to gambling addiction.

This is not extremely pronounced, but just to be careful, I am about to close my account at all casinos.

Unfortunately Weltbet is the only one that is completely cross and the account is still open.

Kind regards

7 days is extremely a lot. I'd say 48 hours is a reasonable time if you need to close your account due to gambling addiction. If you submit a complaint here, we'll take a look at it closer: https://casino.guru/complaints/create

Thank you, but no longer necessary. Weltbet has closed my account in the meantime. It's all OK.

Kind regards

Thanks for the update!

Hello, join me here too ...... please keep your fingers off the Weltbet Casino ..... you will only be able to make deposits ... communication not possible although I have set everything in motion I have a gsmbling problem and continue to receive payments …… I was told in the chat that we are sorry you have let down… ..but no reimbursement actually deliberate fraud… ..

I hope the licensing authority can help me ... ..there must also be obligations for such casinos ... ..

Have you told them about your gambling issues before you lost or after that?

Hello

on July 23rd I had my account closed via chat and email because of a gambling problem… .. on July 26th I was able to deposit another 3300 € into my gambling frenzy… ..Took 1 week until the account was closed… ..

A case has been opened at CasinoGuro… ..can get a picture of the shop yourself… .I sent 38 emails to get in touch and did not get an answer back… ..

Chat I was told 'you're sorry to have let me down'… .I pass it on to management or boss …… no answer….

As far I can remember the cases we dealt with in past, I believe that whenever a player asks for the account closer for gambling problem, it should be closed within a reasonable time. In case the contact was made via email, then it's up to 24 or 48 hours, in case it's via chat, then it should be done almost immediately. It's just wrong when it takes a week as you mentioned.

Hi there,

directly with the application for account closure.

My hope was that they would react more quickly, but unfortunately I was wrong.

For that alone the license should be withdrawn ...

Hello Tom-Daniel

so were my experiences ...... no chance to contact ..... this shop is all about fraudulent misrepresentation and willful fraud .....

Violating all of their own terms and conditions ......

Reputation 3.9 are clearly 3.9 too much ..... stick with my opinion it is a phantom casino ..... if I can't even get in contact ... it can't be anything else ... ..

I read again and again from the operator Bellona NV ..... in case of difficulties or reviews .... but consistently ......

I do not understand why such an owner can hold a license with a regulatory authority for so long ...... unbelievable what goes on in some casinos and the authorities are watching .....

Weltbet-1bet Casino-zodiac bet ...... all the same owner

Why am I being ignored here?

Hello,

you are not, I replied to you here:

https://casino.guru/forum/complaints-discussion/weltbet-payout-rejected-again#post-24756

Hey Radka, can you also solve my case, I think they don't want to pay out my money

Hello,

sadly, I can't. I'm not a member of the complaint team you see? So, kindly keep an eye on your complaint and please, reply to Petronela soon. She will take good care of you.

Good day

I've been playing at Weltbet.com for a while

I've read a lot on the internet that Weltbet doesn't pay out? Is that true, is there a user that got paid? Because I'm kinda scared, I won 2800 and would like to cash it out. Weltbet told me I still have to wager my withdrawal? That doesn't sound serious at all. Deposit is not a bonus. So has anyone had any experience?

Thanks in advance.

LG

Hello there. You haven't read those things before playing there, I presume.

Well, click this link and check the score - it is truly a risk.

When it comes to complaints, it's hard to tell. Browse all available complaints here. I wish you a good ending!