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Weltbet Casino - general discussion (page 3)

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4 years ago
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Jaroslav
5 days ago
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I took a welcome bonus, made my deposit, and everything was fine. I placed my bet, met the rollover requirements, and in the end, they paid me out perfectly. For that reason, I made a second deposit, taking a second bonus. I deposited; it was a 100% bonus, but they only gave me 50%. I complained in the chat, and they added the missing 50%. Everything was fine up to that point. The terms and conditions stated that you could only win 3 times the bonus amount, and since in this case it was 500, the maximum was 1500. As soon as I finished the rollover, I had a little over 2000, and I was aware that they would deduct up to 1500, which was 3 times the bonus, but no, they only left 750 in the account. When I complained in the chat, they told me that everything was fine, that there was no problem. I wrote to them repeatedly by email, and even after 5 attempts, they still replied saying that everything was fine. In the chat, I went back for an answer and they told me they would close my account because I tried to scam them. From there they closed the chat and I can no longer communicate with them. I wrote to their email but they only replied that my account was closed, nothing more. They don't even want to return my deposit, which I at least asked for because that's my money. They don't respond to me at all.

Automatic translation:
collective
4 days ago

Okay, in that case, I'd file a complaint. It looks like when you describe that they only gave you 50% of the bonus at the beginning, it’s as if they calculated it as x3. That obviously wasn’t right, so our team will look into it and we’ll see if anything can be done or how this all turns out.

So go ahead and open a complaint at this link.

I hope it turns out well.

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