HomeComplaintsWeltbet Casino - Player’s struggling to complete the account verification.

Weltbet Casino - Player’s struggling to complete the account verification.

Amount: €4,300

Weltbet Casino
Safety Index:Very low
Submitted: 16 Nov 2022 | Case closed : 01 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I deposited 50 euros and thus made a profit of 4300 euros and wanted to withdraw, then they asked for my documents, which I sent immediately without hesitation, now they ask for documents again and say I should send it to the address kyc@weltbet.com However, when I do that, I get an email that the address doesn't work, please help

Automatic translation:
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1 year ago

Dear 1995Berkaykoc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that sending documents to an alternative email address seems to be the only obstacle between you and your winnings? Have you uploaded your documents to your account previously?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear 1995Berkaykoc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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