The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited 50 euros and thus made a profit of 4300 euros and wanted to withdraw, then they asked for my documents, which I sent immediately without hesitation, now they ask for documents again and say I should send it to the address kyc@weltbet.com However, when I do that, I get an email that the address doesn't work, please help
Dear 1995Berkaykoc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that sending documents to an alternative email address seems to be the only obstacle between you and your winnings? Have you uploaded your documents to your account previously?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela