Yes I wrote the complaint, as you see above, now they will answer me. This is one of my worries always the withdrawal I never know when the money will arrive, I used Mastercard debit as a deposit and withdrawal card. Believe me I want to resolve everything, I still have € 1900 inside to take out later. Madonna!
the guys at casino guru are good and tenacious they will help you..good luck
You say that then they will give me all my money back even though I know it will take a long time, but I must not play their game by throwing away money in desperation, at the cost of waiting a year.
That's right, I stopped playing and depositing on that casino and waited... I played on the others but I didn't give up
In fact I do not deposit anymore, I leave the money on top, then we start to get everything at the cost of waiting. The mistake of many and I understand it and throw everything away after they see the delayed withdrawals. I deposited a total of € 1100 in this casino now I have € 1500 waiting plus € 1900 to take out.
Can you help me I am still waiting for my withdrawals I made a withdrawal on 11/12/24 500€ the second 12/12/24 500€ The third on 14/12/24 500€ I have not received anything yet. I have written to support several times they tell me that they have made a complaint to the financial department. They apologized for the problem of patience. But I am worried I am afraid of not receiving my money.
please.
May I ask if your account is fully verified at this casino? Is this your first withdrawal attempt?
We usually give casinos 14 full days to proceed with the verification and the payment, so if there is nothing happening after this time period we could intervene.
Here is the link where you can submit a complaint whenever you wish.
Could you keep us informed about how it goes, please?
I have been waiting for 3 weeks and they always give me different answers to support, such as if there are problems with my payment provider (there is no problem since my payment provider is cryptocurrencies, that is, an LTC wallet is simply exchanging USDT to LTC and sending them to my wallet), or that they have many withdrawals (that is not my problem, they must comply with what is established in their terms and conditions of 3 days).
I am sorry that you need to wait this long. Our complaint team could try to investigate the matter if you wish.
Please file a complaint here, and hopefully soon we will be able to get to its resolution together.
Will you go for it?
yes it's my first withdrawal, I've been contacting support all week, they always tell me to stay calm, to be patient etc.. I wasn't asked for any verification because it wasn't necessary. Please help me
yesterday I sent another email. And they always reply the same things. 
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