Vegasino Casino - general discussion (page 4)

News from the casino I received and the email that the withdrawal was completed now I have to wait for it to arrive at the bank it will take up to 3 business days

Good morning Michele news from the casino my withdrawal has been completed, I received the email up to 3 business days before receiving on the account. Did you also receive this email?

Hi, I honestly don't remember...but after 3 days I received the credit on my card!! I hope you receive everything as soon as possible!!!

I received this email:

We are pleased to inform you that your withdrawal request of 500 EUR has been successfully processed. Please note that it may take up to 3 business days for the funds to appear in your selected payment method.

Thank you for choosing to play with us at Vegasino. We hope to see you soon for more new gaming experiences.

If you have any further questions or concerns, please feel free to contact our Customer Support team.

I am waiting to receive the other 2 credits on my account of €500, one already received on Friday. Let's hope 🙏

Great news, so I believe that if you got one withdrawal, more will be on the way. When that happens and you have all the money be sure to let me know. 

Happy New Year.🙂

I have been waiting for a withdrawal since December 7, 2024 and they always give me the same excuses from support.

Is it a high amount?

Hi, so what excuse does the casino give you? Did you play here with any bonus? Was it necessary for you to verify? 

I saw that you already have a complaint, so our team will try to help you. 

I hope you will see the money as soon as possible.

what excuse does the casino give you?

I get things like: We wanted to let you know that withdrawals are taking longer than usual. Please be assured that our finance department is actively working to expedite the process and we are doing our best to complete your transaction as quickly as possible. We appreciate your understanding and will keep you informed of progress.

either

I would like to assure you that there is nothing to worry about and your withdrawal is safe. We ask for your patience while your withdrawal is being processed and we apologize for any inconvenience caused.

either

We understand your frustration and apologize for the inconvenience caused by the delay in withdrawals. Please know that we take your feedback seriously and are actively working to resolve the issue. Our team is committed to resolving this matter as soon as possible to ensure a smooth experience for all our customers.

Many excuses and no solution.

Did you play here with any bonuses?

I only played with my deposit without having any active bonus.

Was it necessary for you to verify this?

I was not asked to verify myself and it says it is not necessary.

Today I sent another email to support and they answered me the same as always! This is already a joke! I already made a complaint here at Casino Guru and I'm waiting for approval. I've been waiting for my payment for a month now!

Thank you for your reply. Too bad you didn't open your complaints a little earlier but it's still better late than never. Our team will definitely try to help, but there are quite a lot of complaints, so sometimes it's just difficult to get an answer early.

According to what you described, these are the classic messages that the casino sends and therefore the reasons why you don't have the money. There's not much to say but waiting a month is enough. I know it's harder for casinos in December with all the holidays and people, but withdrawals shouldn't take this long. 

Anyway, we will try to assist you as soon as possible, but you will have to be patient. 

I hope this will be sorted out soon.

Hi good evening, I made a withdrawal of €150, but as soon as I saw all these negative reviews I'm quite worried that I won't see that money again.

Please help me, I made two withdrawals for a total of €170 and I'm afraid they will never arrive, before receiving them will I have to send documents? Since neither the registration nor the site refers to them.

Can someone explain to me how to make a complaint, I tried but it won't let me do it

Hey, did you just make your withdrawal now? If so was it your first? Maybe you don't have to worry about it yet. Are you in contact with the casino?

Hi, it will depend on the casino whether they need documents from you or not. Anyway, is it your first withdrawal too? How long have you been waiting for the money? We give casinos 14 days to pay out a player, so it's probably too early to file a complaint, I suppose, although on the other hand I'm not stopping you from opening one. 

However, until then, our team will not contact the casino but will collect the necessary information from you in order to do so.

As far as the complaint is concerned, what is your specific problem? Does it say some error or what is the issue?

I made the withdrawal last night. Obviously I will wait 14 days as you wrote, but seeing all these negative reviews I panicked. Let's hope so, it tells me that the withdrawal is still in the first phase

To be honest I have to say that I made 4 withdrawals for a total of 680 euros. It takes them a good 3 days and the withdrawal always remains in phase 1 but they paid everything. So I advise you to wait 3/4 days and you will receive the credit

Ok thank you very much, did you make the withdrawals with Mastercard?