Vave Casino - general discussion

If you want to discuss anything related to Vave Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have been awaiting my withdrawal for 48 hours already, I am getting worried if this website is a scam, has anyone managed to withdraw their winnings from this website in the past?

Can someone from their support department help me out here?

Hello, I think that if it's only 2 days we don't have to be skeptical right away. We give the casinos 14 days to sort it out. 

However, is this your first withdrawal at a casino ? Has your account been verified yet? 

Let me know.

Thanks. This is not my first withdrawal and they all were processes within hours, as they are crypto withdrawals they are instant and don't depend on bank delays etc.

The reason I am worried is that as I said, they usually process them in hours, not days.

There is no KYC verification on this website. Crypto gambling.

An update, I have received my withdrawal.

That's perfect. Sometimes you just have to be a little patient, although I certainly understand that if you have some experience and suddenly the process changes, you have some concerns. 

But all in all, we can say well done and I'm glad you got your money in the end. 🎉😊

Anyway, are you going to stay with this casino ? 

I recently had a disheartening experience with Vave.

enticed by 50% cash back (a 20€ bonus), I managed to win 650$. However, my

excitement was short-lived as, after enduring a lengthy 6-hour pending

withdrawal, the casino confiscated all my winnings, citing a maximum bet

limit of 5$ with the bonus. This information was conveniently hidden,

leading to a sense of deception and betrayal.

Beware of Vave—a place where winning comes with unexpected and unjust

consequences.

Hi, have you had a chance to see this information ? As far as maximum bets are concerned, we have this view: "The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

On the other hand, we think that this rule should be enforced at software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. This is one of our requirements for 'fair and safe casinos'.

If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished.

Additionally, the max bet sizes should be clearly displayed, ideally in the casino lobby or directly in the games (if possible) or on a prominent part of the page or advertisement informing them about the bonus, and not just "hidden" in the rules for bonus play."

So if you feel that you couldn't get to such information, I would recommend filing a complaint on this link and we'll see if our team will be able to do something about it. 

Are you up for it ? 

Dear

I appreciate your prompt attention to my recent inquiry. Upon thorough review, I realized that there was no indication on the software regarding a maximum bet, nor was any limit clearly stated. I meticulously examined all my plays and can confirm that, with the exception of a bonus purchase with a $0.20 bet costing $20, all other wagers were below $5.

Given this information, I am hopeful that we can find a resolution that considers the absence of explicit betting limits in the software and the fact that my actions were unintentional.

Thank you for your understanding

The link seems not working

I signed up yesterday with VAVE and deposited £2400 of BTC to play. I opened a live chat at the same time asking regarding casino platform and then was informed VAVE does not support UK players.

My account got suspended but I still have £2400 of BTC in the casino .

how do I get my money back .

I have all the KYC documents and proof of payment as well.

So my question is, since you have encountered this problem before, why don't you check which country is not restricted prior to going to the casino ? 

Of course, if the casino does not accept players from a certain country, they should not be able to register there successfully, I also shared this with you yesterday in my answer in other casino, so if you continue to have a problem, I recommend you to file a complaint on this link. 

Also, I definitely recommend you to stay with those who are licensed in the UK and save yourself similar worries

If you get an update and good news like last time and the casino refunded your money, let me know. 

On January 31, I received a letter from vave casino saying that I have 20 free spins on my account. I have fulfilled the wagering requirement and I have 987 trx available for withdrawal. I created a withdrawal request and the next day they rejected the withdrawal and asked me to send a letter from another email (hash and indicate the email from the casino account). I sent all the necessary information the same day. Tonight I wrote a letter to them from my email, with questions (Why is the verification taking so long), to which they answered that I should send hash from another email. I don't think anyone is checking anything. I still haven't received a response. The support apologizes a lot, but there is no result. I think this is a deliberate delay. They just created an account for me from the email that I sent them hash. I do not understand what is going on.

They continue to withhold my payment.

Hello, that's not convenient at all, and I'm glad you already submitted your complaint.

With a bit of luck and dedication, our specialized team will find a way to help you out!

Speaking of which, please update the complaint when you can; just use this link 👈

Veronika is waiting.

I wish you a quick resolution, so keep us posted here, please.

Thank you. Vave Casino is acting badly not only towards me, but also towards the forum, since they ignored your request.

Thank you for your post. Unfortunately with casinos like this one, it happens that the casino remains unresponsive. As a result of this, we mark the complaints like yours as 'unresolved', which could have negatively affected the casino's rating.

On what basis did you reject my review? I am a gama casino player. I have an active account and I make deposits and play. And I can prove it. The reasons for refusal are unfounded.

Maybe your reasons are that I'm from Russia?

Hi. I believe, you got the explanation for rejecting it in your email, right? Please read it well and let us know if you understand it correctly. Why your country of residence should be the reason? Do not understand your point here.🤷‍♀️