Ultra Casino - general discussion

If you want to discuss anything related to Ultra Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

I imagine this is going to hurt a bit, but from what you explained, the casino seems to have a very good reason for closing your account and confiscating the money. 🙁

The account verification is supposed to identify the person who has registered the account and has been playing in the casinos. Following that purpose, your decision to ask a friend of yours to lend you personal details to verify your own account was very wrong.

You have intentionally violated the basic rules and, from the casino's perspective, have committed a fraud by pretending to be someone else. So, you failed to pass the KYC (know your customer) verification, which in 99% of cases expels the withdrawal options for you.

According to your description, this is your problem, and I do not expect a happy ending.

If you ever want to play in a casino again, I believe you should carefully read its terms and respect those.

Well, let's see what you are going to get as the official response. I'm honestly sorry for your mistakes.