TrustDice Casino - general discussion

If you want to discuss anything related to TrustDice Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

My account has been unfairly frozen and I have not been able to withdraw 720000jpy. Your photo, proof of address, or identity card is a false document. It's an incredible site. Absolutely not.

That sounds very unfortunate. I guess you were quite surprised, weren't you? The complaint is now on, let's wait for what will be revealed. Though I would personally choose a more decent casino.

Hi All,

Please be advised that takanorijpn was caught providing fake ID documents which is why he is banned from our website.

The analysis of CasinoGuru confirms such violation. More details here: https://casino.guru/trustdice-casino-the-player-struggles-to-withdraw

This decision is in line with our T&C 3.9:

3.9 We have the right to carry out "KYC" (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.

4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

Thank you

TrustDice Team

I'll add that the complaint was closed as unjustified and is visible right here:

https://casino.guru/trustdice-casino-the-player-struggles-to-withdraw

Quoting the complaint ending:

"Dear takanorijpn,

The casino has provided sufficient evidence to support its statement that the documents you have supplied have been edited.

We can only make a decision based on the evidence we have received. Consequently, we are unable to assist any further with this case and the complaint will now be rejected."

Trust dice i think you should review your deposit wager reqirements. Here what i mean. You have this rule:

5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

I do not understand how 1st deposit amount should impact withdrawals after new deposits.

 Imagine situation: I deposit 100,000$ usd and lose it in one bet (hard to belive, but still possible) , and then deposit 1000 usd, i should wager 405,000 usd? Do you think i will make deposit knowing that i should wager such amount, taking into account that i lost 100,000 usd.

Look at the other casinos, they all have wager requirements, but it sticks to the last deposit.

Casino guru your opinion is highly appreciated.

Hey. It's normal in casinos that you have to wager your deposit. Usually it is 1x, 3x and in some casinos exceptionally 5x. According to what you describe, this rule can be understood as you write, but the best thing would be to ask the casino how it works and whether you understand it correctly or it is otherwise. If it was as you described, it honestly doesn't make much sense to me. 

Anyway, we'll see what the casino has to say. 

If you find out anything new, let us know. 🙂

Hello Jaro,

I played in more than 50 casinos, and read more than 100 bonus T&C. Also I have read more than 200 complaints on Casino.guru. I am not criticizing the wager requirements as itself. I am telling you that in any other casino. When you lose your deposit and make new one the wager requirements apply to last deposit ( taking into account that you lost the previous one). But here even if you lost your first deposit completely you still should wager it. It is nonsense. And trustdice support confirmed that it works the way I described to you above.

Hello. I understand the situation and agree it makes no sense at all.

Would you send the chat transcript (or any other capture you have) to our Data Team, please? At least we can try to explain the correct principle to the casino. 🤔 It's important to give them a chance to correct such statements, I'd say.

If you don't mind the email is: data@casino.guru

Hello, I am not sure I can find it. And chat agent, they are just agents. They say " these are our rules". If you want I can ask them again about that rules, and send you a reply.

If it were possible, it would certainly come in handy. When you find out, you can send it to the email Radka mentioned. But feel free to share it with us as well. At least the players will have some idea of how it works in this casino. 

I wanted to buy crypto and every platform asks me for verification. Do you guys know any reliable platform to buy small amount crypto without verification?

Thanks!

I guess you should focus on trading/selling apps. Casinos mainly focus on providing crypto as a payment option.

Is your question somehow related to the Trust Dice Casino, perhaps?

This casino offers a tempting welcome bonus for new players and attractive design. To my disappointment, when I tried to make a deposit, I was faced with an error message saying that there were not enough funds in another currency called "TRC", which I assume is the fee associated with making a deposit in USDT. ! It looks like I need to pay twice to top up my balance. It's not cool...

Hi there,

There appears to be some misunderstanding here. Our players NEVER need to pay twice to top up the balance. I suggest you to get in touch with our website live chat support with the screenshot, and they will help you out!

Cheers,

TrustDice Team

I was scammed for $5000 from them no one replies or explains it ! It is a shady company they kept my £450 deposit as well they do not like you winning too much like most sites.

According to what I read in your closed complaint, you were accused of multiple accounts. You even managed to cash out several times, which I don't think would be the case in most casinos. However, since the casino was late to notice that you had an account there, it did so and only took your winnings an deposit when it found out. 

It's certainly not pleasant, but it looks like there was a violation of casino rules in this case, so I would definitely recommend in the future if you have an old account to reopen it and not create another one so you don't have similar problems. 😕

Jaro I think this site is rigged in favour of these sites as my honest review on trustdice with no mention of the conviscated money has been rejected 3 times ! with no reason for it regarding the site how hard would it have been to contact me to sort things out not ban the account and keep ALL ! the money ! It says in your written laws if a site conviscates your money when all you did was accidently opened another account with no bonus abuse this is termed unfair practices that is what happened so you go against your own principles ! I appreciate the sympathy but it does not bring my hard earned £4000 back to me !the prevoius withdrawals were not total winnings I put £9000 in and 20 deposits. If you read the reviews from other customers they have all suffered the same treatment as me blocked accounts and no response from compliance and reports of illegal acceptance from restricted places so a license breach.

Hi, I rejected your user review on the basis of a complaint, because you say you didn't say anything about confiscation of money, but it still applies to it. It was also confirmed that you have multiple accounts. We don't want user reviews to serve as revenge against a casino that did nothing wrong according to us. It is true that the casino could have pointed out the fact of multiple accounts, but it is also your responsibility not to create multiple accounts. So I have nothing more to say on this as we are just going in circles.

As suspected and stated by other people Jaro you manipulate the feedback and cover for bad casino sites it would have been a useful warning for others but I can find other ways to get my point across online about it anyway, should I maybe say it is fair and safe then so it looks like you want it to look then you will pass it ! Im not a bitter reviewer I thought the site was fair at first but the internet is full of similar cases to mine from what I can see when looking ! plus you looked in to other worse cases with guys with 3 or more accounts and got them their deposit back against this site but not mine. You probably know fine well about the old "You have two accounts excuse !" if you win too much they look at any way not to pay you out and this is the classic excuse ! it smells of rogue Chinese site 100% !