Trino Casino - general discussion (page 6)

"The message that appeared when the player tried to log in is not conclusive evidence that the casino has officially labeled him as a problem gambler."

Shame on you!

All the casinos you sponsor are the worst (they pay out little and late, they block accounts, and they don't respect responsible gaming) and you continue to support them because you take bribes from them.

How many times have I heard this phrase?

"The casino was unaware of the player’s gambling issues," and you’ve dismissed hundreds of complaints with this excuse.

In my case it was clear and obvious that they were aware of this and you even stated it in the complaint but despite this you rejected it.

👏👏👏👏💶💶💶

Did you read the full summary, please? I suggest you put aside your irony and read it all instead.

"The support also told the player that this restriction might be due to him being marked as a problematic gambler in a sister casino. However, there is no mention of any such rule in the terms and conditions of these casinos stating that a gambling-related restriction in one casino automatically applies to another.

Throughout this entire time, the player never mentioned or indicated in communication with support that he had a gambling problem. Nor did he specifically state that he was self-excluded or marked as a problematic gambler in a sister casino — he only asked whether the system could detect such a connection.

Lastly, the player claimed that his withdrawal option was unavailable after the account was reopened, but he did not provide any evidence to support this.

Even though some questions were raised, after a more detailed investigation, there is not enough evidence for this complaint to remain open."

I understand that it appears strange, and that you believe it is sufficient for you to feel this way.

Just keep it civil, please.

There's no point in continuing to feed me the response to the complaint that I've already read and which makes no sense.

If the casino blocks my account and says I have a gambling problem, that's already proof. So, do you think I should have told the casino that I have a gambling problem after they themselves declared it in that message?

Do you realize the absurdity of what you're saying?

And then when I asked in chat, they confirmed it, so I assumed they wouldn't let me play anymore. From that moment on, I just expected to be paid, as I'd requested several times via email.

There's no point in continuing to justify a decision you know full well is unfair and senseless. You supported a casino that did the exact opposite of what it should have done.

I don't want to sound like a fool, so stop talking nonsense. I'll reiterate what I think of you.

I agree, and there is also no point in saying those accusations towards my colleagues either. The resume explains that. I understand you may disagree with the outcome, but sadly it won't change it.

Expecting instead of communicating is a big mistake, which led you here. This is especially important if you are dealing with compulsive gambling. That was your call in the first place.

I know it is hard; I hope you can face your issues successfully.

My withdrawal request has been pending for 5 days while your live chat agent said 3 days maximum & no issue with my withdrawal request. Why? Please process it immediately or if you steal my money, please let me know.

Hello,

did you address the casino's support like this?

I just want to clarify that we are not casino support; this is Casino Guru forum, so I really do not have a chance to answer your questions The casino, however, should do that.

Please let me know what you find out, and we can talk further. Do you agree?

Hello Radka,

Sorry for my mistake.

My withdrawal request on Trino casino was processed yesterday.

Thank you for your assistance.

Huy.

Hello, don't worry, no mistake was made.

I'm glad you got paid!

Do you care to share more insights about experiencing this particular casino? Feel free to do so, if you want to. 🙂

Hello,

In this case, I'm honestly sorry that you did not discover our website sooner. I imagine your experience is more significant for you than our Index, and that's fine, but since we have no way of knowing your story or investigating it, I fear I don't have much to say about it now.

Since you said your account hasn't been verified yet, that's probably the key point, because most casinos don't allow withdrawals for unverified users.

Therefore, if you're still having trouble, please file a complaint, as you did with the other two casinos.

Why are you skipping this one?

Sorry, I have a mistake with the spingreen casino

My withdrawal request was pended for 50 days with no reason at Spingreen casino (from 27th September to 16th November). Luckily, it was finally processed. So, I'm scared to be stolen my funds if I make deposits to it again. I hope you can re-evaluate the reputation score (6.5/10 now) of this Bookie.

At Trinocasino, my withdrawal request was process after 5 working days (they said 3 working days maximum for withdrawal). Maybe they had some difficulty in making payment. My account verification also passed level 1. It doesn't matter.

I still have 18,583 INR on hold at Rajabets since 27th September and they still tell me to wait for account verification. This problem is still in the complaint process at Casinoguru. I hope you can help me out.

Many thanks.

I see, thank you for clarifying this for me.

In that case, please share your experiences regarding other casinos in appropriate threads since this one only refers to Trino. I understand it might feel like some sort of administrative nuance, but the truth is that your experiences vary, and so do the casinos; hence, it makes sense to keep it organized a bit.

I see other posts in the other threads, so I guess you already found them out, talking to Romi. 🙂

Regarding ratings, they, in this case, depend entirely on the outcomes of complaints. If you are interested in learning how it works, you may read the guide: https://casino.guru/guide/complaint-resolution-instructions#consequences 👈

I'll gladly answer your questions, if you have any in mind

Just please keep the proper threads in mind. Thank you. 🙏

Thank you.

You are very welcome.

I hope the complaints will bring you a fair ending. 🙏

Thank you

Hi, how was everyone doing!!! I just want to share I really had a great time, and also winning is such a great experience!!!

Hey! How are you?

Are you referring to Trino? What about the withdrawal or verification—still a pleasant experience? 🙂