The Pokies Casino - general discussion (page 2)

IV been waitiing on withdraw since 3am yesterday not happy

Should the withdrawal be instant? Is there any information like this on their website?🤔

Have you tried a VPN? I am curious about this casino, too.

thepokies.net owned by digibrite S.R.L

is a legit scam to hook you drain your $$ and send you on your way.

Thepokies.net claims not only a Curaçao Licence but to be fully approved and regulated by Pagcor.

"Yes – we are licensed by the Curaçao government under sublicense N.V #365/JAZ to bring casino services to certain regions around the world."

Curaçao no longer operates under the Master/Sub-licence system (e.g. 365/JAZ). It now

has B2B and B2C licences and operates under the new LOK licensing legislation

run by the Curaçao Gaming Control Board.

The Master Licence was held by Curaçao Gaming & expired 18 Aug 2024

"Gaming Curacao's Master License 365JAZ) will not

be extended and will expire on August 18th, 2024. At this time ali Sub-Licenses

of the Gaming Curacao Master License will be void and cease to be valid. Any

reference online to the Gaming Curacao logo and/or Gaming Curacao's Master

License (365JAZ) after August 18, 2024, will be prohibited and not supported or

endorsed by Gaming Services Provider."

next Pagcor

"Our activities are fully approved and regulated

by the laws of PAGCOR, known for its reliability and guarantee, and one of the

most advanced in the betting industry."

    PAGCOR banned all offshore gaming operations. ALL Internet Gaming Licensees and Authorized Providers were cancelled effective December 15, 2024.

Following the issuance of Executive Order No. 74 which mandates the

immediate ban of Philippine offshore gaming operations in the country, please

be advised that ALL Internet Gaming Licensees and Authorized Providers were

cancelled effective December 15, 2024

Relative thereto, we issue this notice for public awareness and consumer

protection. Any company or gaming website claiming to hold a valid offshore

gaming/internet gaming license from PAGCOR is fraudulent and unauthorized

The public is strongly urged to exercise caution

and due diligence when playing in online gaming platforms. Only patronize

legitimate and authorized gaming websites to safeguard your interest and ensure

a secure gaming experience.

and ontop of that

Deposits are advertised as AUD- only but payments are routed through foreign processors like paywise & Nummuspay. You will find Deposits converted into foreign currency (typically EURo) or crypto without your prior knowledge or consent.

dont expect the safety and protection one would playing at the pub or casino.

Now its only recently become common knowledge the pokies and Royal Reels are sister sites. so RR had the same claims of dual holding both licences, recently removed from there sife .

DigiBrite PA handles RR payment processing as mentioned on RR website .Digibrite PA is the shell company for Digibrite S.L.R that sits in cyprus at the famous Maria House.

maybe next I can share the common backoffice system shared by thepokies.net, Royal Reels and Reef spins & their connection to the now shut-down Newwave info tech philipines POGO operation

Hello, do you perhaps need any help with withdrawals? I'm sorry it is not very obvious to me. So, let me know, please.

No as a player who has used them for a long time it is never instant usually in 24 hours but even then it can be days.....

I’m holding off on submitting a full complaint for now, but I want to publicly note an ongoing concern with ThePokies regarding withdrawal handling and support guidance.

I’m a long-standing player (close to a decade), Level 5 Gold, with very high lifetime turnover. In a recent short period alone, I wagered well over $180,000, including nearly $30,000 on the day one disputed withdrawal was submitted, with further significant play since along with at least 7 figures of wagered spend over my near decade of play on thepokies.

This is now the third time I’ve experienced an issue where:

a withdrawal was believed to be pending, queued, or processed,

later shown as cancelled or not existing,

with inconsistent explanations from support,

and no meaningful remediation offered despite acknowledged support misdirection.

I’m not disputing gameplay or outcomes. My concern is strictly around withdrawal handling, clarity of support advice, and proportional treatment of high-value accounts when issues occur.

I’ve raised this directly with ThePokies and escalation has taken place. I’m posting this here for transparency while giving the casino an opportunity to address the matter appropriately before I decide whether to proceed with a formal complaint. If this is rectified then I will be leaving a positive review for overall rating but if not and they do not offer any form of compensation or remediation even for a level 5 gold player, with at times $30,000 turnover in a day no one should use them and I will lodge a complaint.

I have full documentation, timelines and timelines available if required.

Have you learned the reason the withdrawal was cancelled, though, and did the money turn back to your casino account?

When exactly did this happen, please?

We will be here for sure whenever you decide to use our complaint resolution center.

has anyone from Australia recently played here and have successfully withdraw the money?

Hi,hope no trouble for you there. I mean it'd be better for others to answer you, but I didn't want you to think that we don't care.

all good they do pay i guess

got my first withdrawal within 6 hours

Hey, thanks for getting back. I'm glad you got the money! 🙂

Just in case you would ever want to discuss something, the forum will be here.

have played at this casino for years im nearly to vip gold which is level 6 out of 10 my partner also plays at this casino she is on level 2 2 to 3 days a week they give out bonuses weather its $ or free spins every time I recive half the bonus my partner does even tho it states level up in vip to enjoy better bonuses ive spent 10s of thousands at this site my partner probably hasn't spent a $1000 she always gets $10 bonus I get $5 and at this site wager is x1 the site is THEPOKIES.NET

Hello, I appreciate you sharing this unpleasant experience with us. I know it may sound silly, but did you ask the support about this? It's at least, in my opinion, a rather comparative scenario you described, so maybe there has somethign else "in play."

Hi absolutely i have multiple times and they can never answer my query.

Just so happens today they sent out another bonus thing I got $5 my partner got $50 wager x1 Max withdrawal $500 also its been along time since ive actually had a good win.

I feel like they have just started my account again or something like that.

Jo, tady dává větší smysl zjistit, co jednotlivé VIP úrovně skutečně slibují. Motivace kasina je zatím jen možné vysvětlení. Takhle bych to poskládala:

Hey, thanks for the details. Now I understand why it feels so weird. From what you’ve described, you’re getting smaller bonuses than your partner despite having a higher VIP level. I can see why you’d question that, especially if the casino says levelling up means better bonuses.

Have you checked what bonus benefits are specifically listed for each VIP level? It would be interesting to see whether they promise higher bonus amounts or whether "better bonuses" means something else here.

It’s possible that the casino offers certain players extra bonuses to encourage them to play more, but without a clear explanation from them, we can only guess. I’d start with what the VIP programme actually promises at your level and how that compares with the offers you’re receiving. Does it say anything specific about the bonuses you should get?