The Clubhouse Casino - general discussion

If you want to discuss anything related to The Clubhouse Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Very good fast site with many games…

Very good fast site with many games available to many countries. Fast transactions, good bonuses!! As for me, one of the best casinos available in Poland, a very well-embraced team of operators always helps as the first privacy to this casino as for me it is the number 1 casino

Happy to hear that. You should consider writing a user review on this one 🙂.

https://casino.guru/user-reviews

While playing blackjack hands on the site, the site would kick me out mid game. I was not able to see the result each time. When I would frantically try to find the table again the dealer would say welcome back. Each time this happened my bet would be taken each time resulting in a loss and not in a voided bet because of being taken out of the game. I tried to complain to customer service but they would just say the bet was taken. It seems fraudulent that once the bet was taken I would be kicked out of the game. This happened 4 or times with a bet of 1k blackjack hands.

Just a suggestion, did you ask the casino to show you the betting history? Or the session results.

How about consulting the issue directly with its game provider? I wonder whether others have ever experienced something similar too. Which makes me ask further - how stable is your internet connection? Could this be related?

I would stop playing this game - too risky!

They showed the history but just the loss. I could not see any results. The connection is perfect when I win hands it stays but it kicks me off when hands are played that I lost and can't see.

I've forwarded the evidence to email above again of it kicking me off as it happens when not playing a bet. Surely the game provider is not the one I should go to but casino taking the bet.

I have stopped playing now but at the time it's hard when trying to reclaim your money

Yeah - sure, the casino should make the effort and reach out to the game provider to consult the current events. It does not look good when the casino leaves this step solely on the player, I've witnessed this many times before, and I still think it's mainly the casino's concern. I would be dissatisfied If I had to do that on my own.

I do not agree with this:

Surely the game provider is not the one I should go to but casino taking the bet.

But that's ok, let's see how the complaint develops. I haven't seen the email you sent thus I am not fully informed.

Wish you a fair ending!

Be persistent. It makes no sense to keep playing if you are being still kicked off the game.

Could you also share with us why you think it is a terrible site ? Have you had any experience with it ? 

Hello everyone

I requested a payout of 4000 euros on October 2nd, 2023. The next day I was informed by email that the payment had been made. This means the money should be in the account the next day. (By the way, Skrill and Mastercard withdrawals don't work, only bank transfers.) Today I noticed that I'm dealing with the company Dama NV again. I already had the same game on another website from the company, they said I should wait at least 10 days. At that time I also waited and without a complaint I would not have received the money to this day. Can somebody help me with it?

Hi, I don't think it's time to panic yet. You say your withdrawal was approved and you are waiting for the money to arrive. We give casinos 14 days to resolve the withdrawal process, so in this case I would recommend to be patient for a while, as there is no significant problem. On the other hand, I understand that you are a bit worried because you had an unpleasant experience, but that doesn't mean that you have to have it again in another casino. 

However, if nothing changes, please feel free to update us so that we can try to help you. I hope that everything will be fine and the money will arrive in your account. Good luck ☘️

I received the payment yesterday. Thank you anyway!

Awesome! We are so glad for you. 👌🐱‍🏍 Sometimes it just takes longer than usual.

Hi there,

I have recently moved and I cannot update my details. It doesn’t allow me to click on any functions as well as click on the customer support chat line. I need my proof of address verified before I can claim my winnings. Please if someone could contact me that would be great.

thanks,

Hi, have you tried sending them an email? It's probably normal that you can't change it yourself, so I think it would be best to try all the options available first.

If that doesn't work, we could try to help.

Hi!

I'm sorry to hear that, but as far as I can tell there is no casino representative active in this forum thread. May I know whether you tried email contact or perhaps social media chat?

help@theclubhousecasino.com

https://www.instagram.com/theclubhousecasino/

Let me know if the casino helped you out, please.