Suprabets Casino - general discussion (page 9)

I have more than 6000 euros there how can i process tiwh that

Right, and then what does point 11.5 say about which you were accused of breaking the rules ? If you don't think you broke anything then it was a good step to lodge a complaint and we'll see if we can resolve it somehow.

Also, thank you for replying to Tomas and let's see where you go from here. 

If you have anything new, don't hesitate to let us know.

On the basis of something the rating must go down. Several factors influence it and when you add players whose complaints are unresolved, then things start to move more. But if that's not the case, we can't just lower the safety index. 

However, I can see that if it goes on like this, it probably won't be good for the casino. 🤔

11.5 rules, they just said i broke rule 11.5 without explaining exactly where is the problem ?

Oh yeah, so it could basically be several things. Maybe I'll ask you about a common thing, which is multiple accounts. It's also mentioned there. Wouldn't that be a problem, for example ? Of course, this is just a shot in the dark, but I'm just asking because it's something that is often dealt with. 

No sir i dont have multiple account just one

Welcome to GuruSlots...(Sarcasm). Look in my particular case... I've been talking to curaçao gaming for months about this scam pseudocasino. For my part, I am not going to recover anything, but I would love for it not to happen to others.

PS: Thank you Guru... for after months lowering ALTA's security reputation that this scam had.

What are you accused of? I saw your case i didnt understand

They accuse me of the same thing as all the players of this scam casino. Inflict rule 11.5.. and blahh.. blah...

Thank you very much, and have you tried to ask yourself what you have violated or is there nothing that you can think of that would fit your case ? 🤔

No sir its evidence when you win too much, they will create some excuses to dont give you your money.. casinos

Okay then, let's see what the team comes up with and hopefully we'll get some kind of response from the casino or whatever happened.

I'll keep my fingers crossed that everything turns out well. 🤞

They will always find some reason to dont communicate

Maybe yes and maybe no, we can't force the casino to respond and communicate with us, so if they don't want to resolve it, they won't do it. But then we know which casino we are dealing with and so do the players. 

Of course, I won't get ahead of myself, because it doesn't have to be that way.

Of course Jaro i understand your position but i count on you to help me because i have more than 7000 euros in these account which blocked with no reason.

And i read all the complaints and forum here the same players have the same problem blocked for no reason they say breaking rule 11.5 .. fake

Martina how did you solve the situation with them please?

Tio alexis, They are not licensed by Curacao Gaming, why you talked to curacao gaming ?

Take a lawyer no ?

Hello there!

As Jaro clarified, players' disputes are never granted an outcome, despite the fact that members of our committed Resolution Center always try their hardest—sometimes even beyond their reach—to find a solution.

Unfortunately, players' direct influence over the Safety Index is primarily derived from validated complaints. Meaning: The Safety Index will only be reduced in proportion to the seriousness of the problem if a player files a complaint and goes through the entire process of proving that the casino behaved unfairly. Since all other complaints seem to have been resolved, the players' arguments were not supported by the evidence. Speaking of the forum, it is just a place for discussion, so it makes sense that the carefully determined Safety Index cannot be changed in any way just because some players are generally dissatisfied. So long for "fake", in my opinion.

However, I agree that using a rule as diverse as 11.5 as the sole explanation is insufficient. I would anticipate a little more, ideally with evidence of the specifics of your breach.

I am writing all of this to let you know how it operates and to show my gratitude for coming to file the complaint. You can be sure it will be handled with care.

There are several affected with the same modus operandi and it still has an average rating, I should give it the minimum since it kept our money without any explanation and never responds to the emails, trusting in the reputation one enters to play in that casino... that It doesn't help that he continues to scam more people.