SupaBet Casino - general discussion (page 7)

I have to say I was skeptical too, but I've now received two payouts within the 72-hour period, just now €650. I contacted live chat this morning and informed them that I would otherwise file a complaint. The money was then paid without any issues. So far, no problems on my end.

Ladies and Gentlemen

On January 17th, I requested a payment of €500.

On January 22nd, this payment was cancelled without my involvement. I only received an email about the cancellation, without any explanation or questions being asked.

On January 22nd, I requested another withdrawal. No money had been received by January 31st.

On January 31st, I made another withdrawal and also won an additional €1,000.

In the following days, I requested daily withdrawals of €500 (€400 on the last day). None of these amounts have arrived to this day.

For days now, I've been getting the same answer in the live chat: that there's a system update and payouts can't be processed promptly at the moment. This explanation is no longer sufficient for me.

This involves a total of €1,400, not a negligible amount.

I therefore urgently request a concrete explanation, the current status of my payments, and a binding date when the money will be paid out to me.

Hello, may I know how the casino responded to your request for an explanation, which you mention at the end of your post, please?

Based on the content in this thread, the casino has been experiencing delays with payments, and your description fits the picture. I guess the info about the system update can work as an explanation. In such situations, operators rarely provide a fixed deadline because it affects the majority or even all withdrawals. In any case, thank you for sharing this detail.

The other player, however, mentioned that "I have to say I was skeptical too, but I've now received two payouts within the 72-hour period, just now €650. I contacted live chat this morning and informed them that I would otherwise file a complaint. The money was then paid without any issues. So far, no problems on my end."

Let's see how it develops. Maybe the system has been updated.

I keep getting the same answer: too many withdrawal requests, system update, delay… But I'm not supposed to worry, I'll get my money, I just need to be patient, and so on… Well, hopefully my money will actually arrive.

How long did you wait for your payout?

Hi, I applied on February 2nd, received the payment this morning and it's in my account. So it really only took 72 hours. I didn't expect that after all the negative comments here; I was also worried it wouldn't work.

Awesome. I hope I get one too.

You know, I would also say that there is no need to worry. Things would have been different if the casino had ever mentioned something about a flagged account or problems with gameplay. However, a delay is in most cases truly "just" a delay.

Of course I understand it sounds weird, but on the other hand, the others were always paid, as far as I can tell.

Hopefully, this won't change.

I received the money this morning 🙂

That's really great news.

How long did you wait at the end?

Own booking from November 17th to February 7th, but it was cancelled twice, so from January 31st.

Well, if there were cancellations, then it's understandable why it took longer. I think you'll stay and play at this casino? 🙂

Did SupaBet lose their regulator? I noticed there is no longer one listed on their site.

Maybe we'll try to look into it with our team. Maybe they are in the process of acquiring, renewing, or some other process.

Thank you. I would appreciate it if your team could confirm once verified, as this relates directly to an unresolved dispute I currently have with them.

So I found out that the casino doesn't have a license at the moment. So you saw correctly.

How are disputes handled when a casino no longer has a regulator?

Long speech, short meaning - the man shouldn't play there anymore

If you opened a dispute with the licensing authority, they should deal with it, but I'm not entirely sure. It may be that if they lost their license, they will no longer handle any cases.

Did you open the dispute on their license or somewhere else?