Sunrise Slots Casino - general discussion (page 21)

Hello flee512,

sorry to hear that, can I ask you for more details how did you lose $1600? I will be happy to help you with your problem. I see you are new on our website, so in addition to our forum, I can recommend the complaint page. It is a place where we are glad to help you with your problem. I can also recommend this useful article where everything about complaints is explained. The casino operates without an official license, but it doesn't mean we won't be able to solve the problem 🙂

Have a nice weekend! 🙂

Check approved on the 2nd of March, Check received today 11 business days later. 2nd withdrawal approved. At least we are moving along.

Right on... Congrats

Sunrise slots has managed to bring out a side of me I never knew I had. Correspondence with them is like trying to talk to a five year old robot.

I experienced that in the beginning when I first won. You need to make a complaint. This keeps them on their toes.

Evening, i myself had many issues with sunrise casino and eventually got paid..... it just takes a long, long time...i no longer play sunrise slots for the withdrawal issues... goodluck

My first couple withdrawals from them were within a couple days. Now this last one it's over a month and still waiting. They expect their players to follow the Terms and Conditions to a T, but when it comes to them it's like they are just a suggestion. Rediculous. It's just unacceptable the way they are making people wait this long. I made a complaint, but from what I've gathered from these forums all they do is stall by asking you to verify your Bitcoin address, etc...and they have it. They are just trying to buy time and hope you get your money during the back and forth of emails. They all know they can't escalate $&i@, but it sounds good so thats what they tell us.

Why have an online casino if you can't payout?

I was playing this morning at a different casino and when I cashed out I had my money literally within minutes...no problem. I don't see how the same process can differ that much.

Good day, you are correct in ypur assessment of sunrise slots, some on this thread have waited up to 6 weeks to get our payments.

May i suggest to you that you be very careful in your communications w/ sunrise. Just stick to what they want, give it to them and basically wait it out.

In this thread you will find some comments of others who have had there winnings lost due to what sunrise felt was " threats and aggression w sunrise staff ".

Just a suggestion

Thank you for the advice. I apologize for losing my cool. I'm just so frusterated with this whole situation.

I have been there, mentally its exhausting..... I had many withdrawal issues, so i know how hard the wait is, thats the biggest challenge but i did get paid, and it was worth the wait

Hope this helps

Hello there.

I hope you don't mind me interrupting the communication, but I feel you should know many players were paid eventually. The complaint team is ready to cover your back, and I think the situation is far from lost. 🤞💚

Stay strong!

I don't mind at all! Thank you so much for your feedback. That info makes me feel a lot better.

Radka!

I can’t get into the casino guru website anymore from my region (Toronto Canada)

it gives me the "403" error or this other:

I’m in now but because I’m using a VPN, I just wanted to bring this to your attention…

Cheers,

dralililopez.

Hello bigg119869,

thank you for your personal experience. May I ask how long the whole process took for you? Was the communication with the casino okay? It sometimes happens that withdrawals are longer and more tedious at casinos. I'm glad you got your money. Do you plan to continue playing at this casino after this experience?

Hello skeberhart1023,

you're welcome. Radka or I will be happy to advise you with any problem at any time. 🙂 Do you still have a problem with this or another casino that we could help you with? Feel free to ask. 🙂

Hello dralililopez,

Have you tried accessing the website from multiple devices? Have you tried connecting after a few hours again? I just tried to connect as you mention through the VPN from Toronto and everything was without problems. I'm still wondering if your internet provider might have some restrictions? If the problem persists, If the problem persists, I will report it to my colleagues from the IT department 🙂

Yes I have tried to enter from different devices iPhone iPad and laptop but it doesn’t work still, I’m in again with a VPN from Chicago… I have been having this problem for 5 days already…

thanks for your interest

cheers,

dralililopez

Hello dralililopez,

so I received information from my colleagues that IP addresses containing the number 403 have been blocked after a series of hacking attacks that have come against us in recent weeks. Can I ask you to send your IP address to our email: community@casino.guru? We will unblock your IP today 🙂. You can find your IP in the Google search, for example, when you enter the search request: "what is my IP?" 🙂

Yes, I still don't have my last Bitcoin withdrawal from them. ($2500) I have made a complaint with you guys, but Sunrise is not responding. It has been over a month. It was approved. I have made Bitcoin withdrawals from them in the past and never had a problem.

Hello Honza,

I no longer play at this casino due to all of the unfair gaming practices.

The casino saw fit to change my player status w/o reason or explanation. I was not able to claim my comp points or use any of there coupons after my player status was changed out of the blue. I made 5 withdrawals totalling approximately 12,000 dollars, each withdrawal took approximately 6-7 weeks each ( do the math, thats a long time). I followed all there rules and at every turn something unexpected or confusing happened.

Depending on who i communicated w/ at sunrise the stroy always changed. I filled one complaint for a withdrawal for 2494 which was the shortest wait time 1 month.

I still have a comp points I can't claim due to the change in status, as far as I am concerned they can keep them. I am done wasting my time and energy.

Should you have anymore questions please feel free to ask. I hope this helps you assisting other players in some way.

Sincerely

George M

Aka Big G