StoneVegas Casino - general discussion (page 2)

Thank you, I'll wait another week. I've also sent everything via screenshot and email. Otherwise, I'll file a complaint.

Yesterday I was assured again that everything was fine.

I hope it'll be that way. 🤞

Hello Ricci1801,

Thank you so much for your detailed feedback and the kind words about our technical performance. We're delighted that your start at Stonevegas went smoothly.

At the same time, we sincerely apologize for the delay in your payout. We understand that waiting times can be frustrating and are continuously working to speed up our processes.

To accurately check the status of your transaction, please provide us with the email address associated with your account. Once we receive this information, we will investigate the current status internally.

Please keep us updated here in the forum. We are doing everything we can to ensure your experience with us has a positive outcome.

Best regards,

Stonevegas Casino

Thank you!

The first payments (1,500 EUR) arrived today. I hope the others won't take 9 working days to be paid out.

After I receive my full payout of €4000, I will provide a detailed review.

Many thanks to @CasinoGuru and @StoneVegas Casino for the answers here in the forum and the help! 🙂

Dear Ricci1801,

Thank you for the update. We are pleased to hear that the first part of your payout has already been received.

Regarding the remaining amount, we have consulted with our finance department and can confirm that the remaining payments are already scheduled. You should receive them in your account shortly.

Thank you for your patience during this process. Please let us know once the full amount has been received. Should you experience any further delays or have any questions, please contact us here – we are happy to help.

Best regards,

Stonevegas Casino

Thank you !

I have been processing the next 3 payouts since March 26th.

I'll just wait and hope I can receive all the payments as soon as possible. 🙂

Best regards

Dear Ricci1801,

Thank you so much for the update! We are very pleased that everything went smoothly and your payouts were successful.

Our goal is to always provide our players with the best possible gaming experience, and we're glad we could help you with this. Please remember that our support team is available 24/7. So, if you have any questions or need further assistance, please don't hesitate to contact us.

We hope you continue to enjoy your time with us and wish you every success in your next games!

Best regards,

Stonevegas Casino

Hello stonevegas team,

Unfortunately, I'm still waiting for the processing of the remaining payments. On Sunday, only one out of three payments arrived.

The oldest payout is still from March 26th. Perhaps they could help with that.

Thank you and best regards

Dear Ricci1801,

Thank you very much for your feedback and the update on the current status.

We have contacted our finance department to check the status of your payments. We would like to assure you that we have prioritized processing the outstanding amounts (including the payment from March 26th).

The processing should be completed shortly. We are continuing to monitor the process closely and will keep you updated here.

Thank you for your patience and trust.

Best regards,

Stonevegas Casino

Hello Stonevegas,

Unfortunately, I am still waiting for the last two payments.

Best regards

Hello Ricci1801,

Thank you for your feedback.

In order for us to accurately check the status of these two payments in our system, we kindly ask you to provide brief information on the dates on which these payment requests were made.

As soon as we receive this information, we will immediately check whether everything is being processed as planned and within the scheduled timeframes.

Thank you very much for your help.

Best regards,

Stonevegas Casino

Thank you for the feedback.

I submitted the requests on March 26th and 27th. Requests submitted after that date have already been processed.

I only need the last two payments.

Best regards

PS: It just arrived, thank you so much Stonevegas team here 🙂

So my entire winnings arrived!

Dear Ricci1801,

Thank you so much for the great update! We are very pleased to hear that all payments have now been received and that everything has been resolved to your satisfaction.

We are still available around the clock. Should you have any questions or require further information in the future, please do not hesitate to contact us – we are always happy to help.

We wish you continued fun and success at Stonevegas!

Best regards,

Stonevegas Casino

I tried it too, and the casino loaded fine for me. Try clearing your cookies, using a different browser, or even a different device to see if that helps.

Wonderful, glad it worked. 🙂

If you have anything to say or some issues, I will be here.

Hello,

I would like to share my experience regarding a withdrawal at StoneVegas Casino.

My withdrawal has been pending for 6 business days, while the stated processing time is 3 business days. The status is still showing as "pending / under review".

Delays can of course happen, however I do not understand the reason in this case, as I have not been informed of any issues and no additional documents have been requested.

Kind regards,

David

Hi,

I understand that when the casino doesn't provide any explanation for the delay regarding your withdrawal, it's natural to wonder what's going on. I think casinos should be careful about advertising 3-day withdrawals, because when they don't meet that timeframe, it can be confusing and frustrating for players.

If the casino hasn't requested any additional documents from you and your account is already verified, then at this point I would simply wait. We give casinos up to 14 days to pay players before we recommend opening a complaint. If that timeframe passes and you still haven't received your money, we'll be happy to try to help you.

There can be various reasons for a delay. If it isn't related to verification in your case, it could be that the casino uses a third-party payment provider and the delay is on their side. It could also be related to the payment method you used, as some methods simply take longer to process than others.

May I ask which payment method you used for your withdrawal?