StoneVegas Casino - general discussion

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https://stonevegas3.com/gr/games I play at this casino I made a deposit of 150€ I ended up winning 1,730 I am very happy with the accuracy and the games The first withdrawal was 500€ and now I have another withdrawal in creaminess 2 weeks I send messages to support but they tell me the same thing every day nothing something new I am very happy with the service No these 500€ have yet to be credited to my account Thank you very much with follow up that the finance department is processing it A withdrawal was made What is processing wheat mills

Have you used the same payment method as the first withdrawal?

How did they explain this delay, though? Or not at all?

"Good evening, I want to clarify the situation with my ascension.

The first withdrawal of €500 was completed normally in 3 days.

The second withdrawal, also €500, has been pending for about 2 weeks and was made to a bank account with an IBAN.

I am very happy with your platform and games, but I am concerned about the delay from the finance department.

Thank you for your help.

Good evening,

I want to thank you very much for the wonderful platform and the excellent gaming experience you offer. Your creativity and games have thrilled me and I truly enjoy every moment I play with you.

I have a pending withdrawal of €500 via IBAN that I have been waiting for about two weeks. I fully understand that there may be a workload and thank you in advance for your support in completing the withdrawal.

Thank you very much and I wish your entire team all the best!

Best regards,

Giannis Dallas

"Thank you very much, my money was successfully credited. I appreciate your help and service."

I am so glad that you got it.

Did you find out what the issue was there, though?

It's definitely my fault, the problem may be because I have three accounts in one bank and that may have delayed my payment so much, however, I am very pleased with the casino, with the playability of the games and the service, and I thank you very much for helping me.

Good morning,

I want to thank you very much for the support and service you gave me. I am very happy that everything went well and my money was credited. Maybe the delay was because I have more than one account at the same bank, so I understand that. I am very happy with your casino, the games, the playability and your attitude. Thanks again for everything!

Best regards,

Giannis Dallas

Feel free to write your user review about this experience if you wish as well.

We appreciate your input.

Dear Nakamoura,

Thank you so much for your kind words and for sharing your experience with us. We’re truly happy to hear that everything was resolved successfully and that you’re enjoying both the games and our service.

Please remember that our team is always here if you need any assistance in the future. We value having you with us and look forward to making your time at StoneVegas enjoyable every step of the way.

Wishing you the best of luck and many great wins ahead!

Best regards,

StoneVegas Team

Thank you very much for your reply and for your help. I am very happy that everything is resolved and I really enjoy your games and service. I am very satisfied to play with you.

Best regards,

John

Dear Nakamoura,

Thank you very much for your wonderful reply! Your satisfaction is our priority, and we will continue to do our best to provide you with the best possible experience.

Warm regards,

StoneVegas Team

Today it has been over one month and still waiting for my money

Hello, I saw that this is probably due to ongoing verification, is that right? Have you still not managed to complete it? 

Despite this, I hope it will have a happy ending, as the casino is at least communicating and I believe you will be verified and receive your money.

I'll keep my fingers crossed.🤞

Dear Boss78,

We’re actively working on resolving your case. Additional details and instructions have been provided directly in your complaint thread. Please check your messages there so we can proceed with the verification and continue processing your withdrawal as soon as possible.

Thank you for your cooperation and patience.

Sincerely,

Stonevegas Casino