Starz Spins Casino - general discussion (page 2)

I get this is unpleasant and I wish I had any insights yet only the casino can explain this lack of contact, I'm afraid... But I'd say you're doing what you can; the casino, however, should perform much better. The sad truth is that chat agents are not generally designed to solve such problems. So it's better not to expect much from them. This is where the support team should step in.

yes i think its an obvious stall tactic by the managemnt team, i read many incidents like mine for extremely log kyc, if i dont get any answer in the next 2 days i can create a complaint right?

I understand it's easy to use this explanation, and I won't oppose you.

You can submit the complaint at any time; it's your choice. However, in practice, when the casino is conducting checks, we would still need the results because if the checks are successfully passed and the associated money is about to be paid, there is little room for dispute, for example.

That's why we have the general rule about 14 full days for the casino. Besides, the complaint operates on a weekly basis, giving each party a week to respond, so it's not actually an immediate action anyway. It's better to keep that in mind.

thanks for the answer, but its one of the most easy check a casino has to do, they requested my id and a selfie with Id i sent them immediately, its not a complex situation that takes time, its just a standard check, i didn't deny to send them my documents or any other problem, its the first time i face it, i have done this procedure in around 100 casinos, it was from extremely fast(AI checks in 1-2 minutes) up to fast (1-2 hours or max12-24 hours) and when i had some minor problems with kyc they were solved pretty fast by the supports teams

can i ask something?

Just to make sure I follow all your guidelines correctly, does Casino Guru require exclusive mediation for complaints, or is it acceptable to submit a report on another mediation platform at the same time? I want to ensure I don't accidentally breach any of your rules or invalidate my submission here.

Hello, you are very welcome. I understand you know what casinos must do and how they are supposed to do it; since every casino is at least slightly different, I won't assume anything based on experiences with different casinos. For example, this forum is full of stories when routine checks lasted for ages, so I would consider your 100+ smooth KYC a kind of miracle, to be honest.

So, let's see what comes up in the following days.

Maybe it would be helpful to mention that when it comes to the delayed payment, we provide casinos with 14 full days, since based on your experiences, many situations are resolved within this time frame. there are few details about what comes next: If the matter persists, the complaint request is reviewed, and if approved, the initial part focused on gathering associated information from the player is triggered. Each part, including the player, the mediator and later probably the casino, has 7 days to respond.

You are welcome to submit a complaint request before those 14 days run up, but the complaint would anyway wait for the aforementioned time.

This guide provides more details about the process: https://casino.guru/guide/how-we-resolve-casino-complaints

If you feel like someone else would be more beneficial to you, it's okay, and our mediators can focus on accepting someone else's request. No pressure, it's completely your call.

its one of my biggest wins in blackjack, i turned 150$ to 5000$ i played a lot in slots but i was around 50-50% just a little possitive balance , the 90% of my winings were on extreme serie in blackjack i won high bet hands and it is sad to see it stuck so many days , i was super lucky this month i had an other enormous win this month in blackjack, i won 5700 € from small deposit in my stake casino eariler this month they paid all my winnings in a very good timeframe.

I see congratulations are in order! Well done with the BlackJack.

Let's now hope that withdrawals in StarzSpins Casino won't take forever.