Starz Spins Casino - general discussion

If you want to discuss anything related to Starz Spins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made Here accoun, but it useless because only payments with crypto and creditcards work…. They say instant bank payment is working and i have complaint a lot of times because of this faillure..but they dont care or fix the issue with adding New payment methods like other casino’s..

just ruïned my welcome offers that they had and now just ended brrr

Hmm, so they only have these two payment methods, right? Well, that’s sometimes the case, and it might take a while before the casino adds more. Of course, I assume you knew there were only these two options. I think players should be able to choose where they play, and if you don’t like that the options are limited, then I wouldn’t play there.

As for bank transfers, they can usually take a few days. How long did it take for you when it wasn’t instant?

they have payment with banking, but it dont work when u want to do the payment it doesnt finalize.. I told them about this and they just reply to use creditcard or crypto… so they dont care and i even contacten the payment provider they use for paying with bank. But they couldnt help

I understand completely—so you can't use crypto to make a withdrawal? How long has this situation been going on that you still can't withdraw your money? 

im talking about deposits, I wanted to play on this casino because they had online banking as a deposit but it doesnt work and therefore my welcome offer is useless and i dont use crypto or ever did… but im glad I didnt play on this casino because of the complaint of extremely long verification and withdrawals 🙏😄

Oh my bad, I just misunderstood somehow, sorry. 😀

If there is problem with deposits and they offer few payment methods that is something I don't see everyday. More problems are with withdrawals and payment methods around this process. 😀

So, when in the end you are glad you haven't tried it, it says a lot. 😀

Have a great week and hope you will find some other casino which suits you more.

I would strongly advise against depositing at Starzspins or Blazespins. They both claim "Payment Processor Problems" for over 10 days (without paying withdrawals out to players) while all deposits work flawlessly. All players using crypto are affected.

Ok, noted. Thank you.

If someone ever has trouble with verification or payout for more than 14 days, regardless of the casino, there is a way to file a complaint to try to resolve the issue:

https://casino.guru/guide/how-we-resolve-casino-complaints

Given the circumstances, I suppose this information could be useful.

Hello, KasinoAzov. Could you tell me how it happened that a scam project has an 8.0 rating from you? Your ratings have almost always been accurate, and I've often played at casinos with high ratings from you. I opened an account here, won $400, passed verification, and waited 5 days (their rules allegedly state that verification takes up to 5 business days). After a casino claims a lengthy verification process, it often turns out to be a scam.

But today I accidentally saw reviews of this project on Trustpilot. All the reviews are negative! The casino is a scam! The casino is a fraud! The casino doesn't pay! And so on and so forth. I lost over $400 here. I understand that I am partly at fault here – I didn't check the information more thoroughly, but I'm used to trusting professionals like your site. I ask you to urgently reconsider your rating of this casino and blacklist it so that players don't lose their money here.

P.S.: Yes, I had hoped I'd get at least part of my money back, but after reading the reviews on Trustpilot, everything became crystal clear. Too bad...

Hello there. It feels to me that the biggest disappointment comes from the fact that your personal experience doesn't match what you expected based on our rating. I can genuinely understand why that feels frustrating.

That said, I'd like to add a bit of practical context because I think it also answers your question about the rating itself.

Our Safety Index isn't based on individual experiences, positive or negative. It reflects many different factors, including how a casino behaves over time. One of the main ways players can help us identify problems is by submitting a complaint.

The reason our Complaint Resolution Center exists is to give every player the opportunity to demonstrate, with evidence, that a casino has acted unfairly. However, we can only investigate situations that fall within the scope of what we objectively can assess. That scope is publicly explained on our website.

If a complaint shows that a casino refuses to pay legitimate winnings, applies its terms unfairly, or repeatedly engages in practices that are demonstrably harmful to players, that absolutely affects the casino's Safety Index.

At the same time, it's worth mentioning that an individual experience and a casino's overall rating often don't correspond. That's simply because the rating isn't intended to predict the outcome of every single player's experience.

I completely understand where your personal threshold for calling a casino a scam begins. From our perspective, however, that term is reserved for casinos that systematically refuse to pay legitimate winnings or otherwise engage in demonstrably unfair practices. That's the context in which our Safety Index should be understood.

Hello. Yes, my post may have been overly emotional. But your response, although it took up most of my screen, was a bit too convoluted. It seems that on one side of the scale are the negative reviews from your subscribers and the incredibly low rating of this casino on the leading review site, Trustpilot, and on the other are your rules and recommendations.

My overall message was somewhat different. I've been following your casino ratings for several years, and your score has almost always been in line with most of them. I've encountered numerous non-payments, and I saw that this casino, for example, had a rating of 2-3. Also, casinos I've worked with for months, even years, have high ratings. So, when I saw a real scam like Starz Spins, which has an incredibly high rating, I was a bit, so to speak, perplexed. I could always choose any casino from your ratings with a rating higher than 7+, and I always knew I'd get paid. Here, I simply wanted to warn other players about the impossibility of receiving any payouts from this casino. And of course, I'd like to know what I personally need to do to lower their rating.

User reviews do not affect the Safety Index, which is why every player who has an unpleasant experience is encouraged to open a complaint. That is the best way for a player to prove that something unfair is happening at the casino.

Players also write user reviews because they had a bad experience with support, their withdrawal took 5 days, or for similar reasons. Based on that alone, a casino would most likely not receive a Safety Index below average.

Regarding how you can lower a casino’s Safety Index, as Radka already explained, the main way for players is through complaints. The important thing is that the process actually proves that the casino is doing something unfair.

However, if you simply lost your money, then there is nothing we can really help with. It is always best to be patient. If a casino is delaying KYC, we also try to help with that. But if a player gives up and says "the casino is a scam because I have been waiting longer than they said for verification" and then loses the money, there is no way to prove that the casino did anything wrong.

Of course, we can also take information from forum posts, and if 20 players came here in a month with the same issue, we would look into it.

However, I assume you have not been playing at casinos for the first day or for the first time, and delays from casinos happen quite often, whether it is with withdrawals or KYC. That is why I would always take the processing times they advertise with some reserve.

anyone has withdrawals completed?

i made a deposit around 250$ and now i finish game and my balance is 2400$, will i ever get them? 😲

Hey there, I apologize for answering the question by question, but could you please provide more details? Because without proper context, it's difficult to understand what and why can be happening. Has the casino given you any reason to doubt you'll ever be able to withdraw, please? You are welcome to share what has been happening to you.

hello, no just i saw many negative reviews and just i would like to know if players have positivite experience, they told me the kyc takes 3-5 business days ( many times much faster - but j saw in many sites it takes too long) im on the first business day just im worried

Oh, the others' experience may feel a bit scary; I get that. And honestly, 3-5 business days for KYC, that's quite a long time; I would be surprised too.

Would you let me know how the KYC and withdrawal(s) are faring, please?

i cant request a cash out till kyc be completed, deposits works normal of course,

They requested ID and selfie with ID no proof of address.

I guess I have to wait 5 days and maybe after that they will ask a proof od adress to win 5-7 more days more including the weekends.

We all know the kyc either is done automatic or even if they are checked by an employee it takes max 1-8 hours.

Im currently on 1st working day but its too weird 5 days for kyc

I get it; when KYC takes place, no payment will be approved unless it's completed, and at the same time it's not likely to be avoided, which means that deposits work but withdrawals need to wait. However, I understand how it feels when the first information comes in a form of automated email, including this interesting deadline. I hope no further check or document will be necessary; this current impression is enough for the start.