Stakes Casino - general discussion

If you want to discuss anything related to Stakes Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

(GERMAN USER)

Hey guys I advise everyone not to deposit even a cent into this shitty scam casino I have already deposited 500-600Euro the last 3-4 months and never won.... yesterday I received an SMS with 75 freespins with which I won 9 I won euros from which I then made 300 WITH wagering requirements that I have already achieved. First of all, they failed KYC several times and everything was delayed. Now they think their terms and conditions say that you can literally pay out a maximum of 50 euros with "bonus money". but had free spins !!! still they want to count that as bonus money!? ridiculous! I advise everyone to deposit a cent there!

your exact terms and conditions you posted to me was,

Here's the message I got, just keep your hands off them. goes to "Pokerstars" or "Stake" NOT stakes, much more serious!

Hello,

I can't explain your losses, but I would like to mention that every time you take the bonus, you agree with the associated terms and conditions - that's normal. Never take a bonus when the terms seem bad in general.

Almost every no-deposit bonus has limited cash-out and a maximum bet. Hence not every no deposit bonus is actually a good one.

Received the following message from a support employee today

I'll wait and see... hope that's true can I take the words of the support staff seriously?

So now the verification is done. As this is always the hardest part, I would not suspect any problems now. The wire transfer can be quicker, but it is still reasonable, I'd say.

Let me know when you receive your winnings. 😉

Another small update

there are definitely scammers at work, i checked the BONUS CONDITIONS myself and found that my case is crystal clear and they would have to pay me the bonus. BECAUSE BONUS TERMS SAY THE FOLLOWING:

Free Spin Bonuses:

All winnings from the free spins are bonus money and, unless otherwise stated in the promotional offer, will only be converted into real money after the bonus wagering requirements have been met.

For players who have NEVER made a deposit on STAKES, the maximum withdrawal amount from Free Spins winnings is €50 (1,000kr, $100, £80, C$150) or currency equivalent.

At STAKES, players can withdraw their real money balance and associated winnings at any time. If a player decides to withdraw the real money balance including winnings before the bonus wagering requirement is met, only the bonus balance will be deducted from the withdrawal amount

they simply applied different BONUS CONDITIONS for Freecash to my case.

here is the link to the bonus conditions...

https://www.stakes.com/bonus-terms

I guess that this is not about the general bonus and condition but about the specific one applied to the free spins you took. That's normal that every no-deposit bonus provides only a limited max withdrawable amount.

Sadly, I do not understand the part of the email that is in German, so I have no clue what the cashier wrote to you aside from point 2.

Anyway, ask the casino about that and paste the reply here.

Dear morruk90,

We appreciate your message and the time you took to review our bonus conditions. We understand that you have concerns regarding the application of different bonus conditions in your case.

After a thorough review of your account and the provided bonus terms, we would like to clarify our stance. As stated in our general bonus conditions, all free spin bonuses, including Free cash, are subject to specific terms and conditions. We would like to highlight the key points mentioned in the bonus terms you provided:

All winnings from free spins are considered bonus money and will be converted into real money only after meeting the bonus wagering requirements.

For players who have NEVER made a deposit on STAKES, the maximum withdrawal amount from Free Spins winnings is €50 (1,000kr, $100, £80, C$150) or currency equivalent.

Withdrawals of the real money balance and associated winnings are allowed at any time. If a player chooses to withdraw the real money balance, including winnings, before meeting the bonus wagering requirements, only the bonus balance will be deducted.

It's important to note that these conditions are in place to ensure fair play and to set reasonable limits on free bonuses. The maximum withdrawal amount is a standard practice in the industry for players who have not made and made a deposit. Please note that the majority of the VIP players have special conditions hence why being a VIP player will offer you better benefits.

We would like to reassure you that we are committed to transparency and fairness in our operations. If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your feedback and aim to provide a positive gaming experience for all our players.

Thank you for your understanding.

Regards,

STAKES Team

Welcome to the forum, dear casino representative!

I would like to point out two things, if you don't mind:

I admire the energy you put into answering a one-year-old post. I'm pretty convinced such an issue has passed.

Secondly, when you address the player, kindly note the "reply" button. This is specifically designed for direct responses; once you use it, the players will be notified about your post. 👍

If you ever need help around the forum, don't hesitate and let the Community Team know: community@casino.guru

Hi Radka,

We would like to inform you that we are currently in the process of reviewing older cases and are committed to addressing each one with the utmost seriousness and care.

About the second one, thank you for this. We will take note of it. If we have any questions about the forum, we will reach out to the email you provided. Thank you so much for the help!

Best Regards,

STAKES Team

You are welcome and may you be successful. I hope you will have as many solved cases and happy players as possible. 🙂

To a representative of the casino

I have been unable to log in to this casino for a long time due to a system error, and when I contacted support, they are still investigating.

I have told them to delete my old account so I can re-create an account with a different email address, but they are ignoring me.

What in the world is going on?

Hello, although I see you wrote this for the representative, maybe it would be good to use the "reply" button to notify him and maybe he would get to you, although the last reply is quite a long time ago. 

As for your situation, don't create another account until they somehow get to you or reply to you so that further problems are not unnecessary.

When the investigation is complete you can let me know if you have been successful in resolving it. 

To a representative of the casino

I have been unable to log in to this casino for a long time due to a system error, and when I contacted support, they are still investigating.

I have told them to delete my old account so I can re-create an account with a different email address, but they are ignoring me.

What in the world is going on?

Hi andandjonnyx,

We are sorry to hear that you are experiencing difficulties accessing your account.

To resolve this issue as quickly as possible, please email us at vip@stakes.com if you are a VIP player. If you are not a VIP player, kindly reach out to our support team via our website.

We are here to help and will investigate your matter promptly.

Best regards,

Stakes.com Support Team

I contacted the VIP manager a long time ago and have been ignored all along, so this is how I'm asking the representative directly.

I will create a new account, is that OK with you?

Hello again andandjonnyx,

We hope you are well !

Thank you for your response, and we sincerely apologize for the lack of communication you've experienced.

We want to ensure your concerns are addressed promptly. Please let us know if you've managed to resolve the issue since your last message. If not, we would appreciate it if you could reach out again via the VIP email, and we will prioritize your case.

Regarding your request to create a new account, we recommend discussing this directly with our support team (or VIP for VIP players) as advised already to ensure that all your details are handled correctly and within our guidelines.

Please let us know how we can assist you further, and we value your feedback to improve our service.

In case you managed to access the Casino, please let us know.

Best regards,

Stakes.com Support Team

Could you start using the reply button, please? 🙏

It has its meaning here. Thank you.

That VIP email has been ignoring me for a long time, which is why I'm posting on the forum like this, outraged. Are you kidding me?