Sportbet.one Casino - general discussion (page 4)

We’re sorry to hear that your experience did not meet your expectations.

We reviewed the case and can confirm that the issue was addressed with our team. The bonus was cancelled at your request, and your deposited funds were successfully withdrawn.

We’re also sorry that the loyalty bonus offered to you did not meet your expectations. We always aim to provide offers that are valuable to our players, and we appreciate your feedback.

If you believe there is still an issue with how the bonus was handled, please contact support@sportbet.one with your account details and bonus ID. Our team will be happy to review the case further.

You LIED and made me deposit i spent all night betting and then when i reached the wagering I HAVE BEEN TOLD you refused to pay...i will make sure to write every 24h a bad review everywhere until you pay me my 2999$

Oh, thank you for reaching out then. 🙌

I see the casino representative is available here; I see that as a very positive thing for the community of players.

Sounds like a frustrating situation regarding the expected $2,999 payout and the time spent wagering.

As noted in the previous reply, the records show the bonus in question was cancelled at your request, and the original deposited funds were successfully withdrawn. When a bonus is cancelled, any associated wagering progress or potential winnings are voided. We understand you are upset and have stated your intention to post daily negative reviews, but this will not reverse the risk team's final decision.

If you believe there has been a fundamental error in how the chat team handled your account, we encourage you to open a formal complaint through Casino Guru's Resolution Center so their independent mediators can review the specific account logs and chat transcripts.

I did with your licence provider they ignored so i guess here will be the same i will warn other player to not bet with you becuase you LIE in chat and you GASSLIGHTING after

If you believe the casino misled you or gave you false information in the chat and that this resulted in you losing money, you’re welcome to submit a complaint with us and let our team look into the situation.

Simply saying that the casino lied to you or treated you unfairly doesn’t really allow us to determine what happened. There needs to be a proper complaint where the communication, evidence, and the casino’s side can be reviewed.

Players who are confident that they followed the rules and believe they were treated unfairly usually have no reason to avoid having the case investigated. That’s exactly what the complaint process is there for.

So you have the same option here. If you believe you did nothing wrong and the casino’s actions caused you to lose money unfairly, submit a complaint and give our team the opportunity to examine the case properly.

I just did it now

Okay, so now we will have to wait for next development.

They replayed we cant publish in our site but suggested others sites...how much they pay you to keep their side ? 50 spins 0.1$ ?

Oh, my mistake. I didn’t mention that we don’t deal with sports betting disputes.

So if your problem is directly connected to sports betting, unfortunately our complaint team won’t be able to help with it. That’s also why you were recommended to try other websites that specialize in these kinds of cases.

Honestly I don’t really get what Maa8357 is talking about.

I had a bonus situation with them too. I didn’t want to deposit more or keep wagering it, so I just contacted support and asked them to remove the bonus and leave my real balance so I could keep playing with that.

They did it, no problems at all.

So maybe every case is different, but from my experience I really can’t say they lie or refuse to help. For me it was pretty straightforward.

Hello, I believe not just that every situation is different but also that each of us may view it a little bit differently based on our experiences or nature. 🙂

So, it's good to see another experience. Obviously you know how to deal with situations, I'd say.

Yeah, I agree 🙂 Sometimes it really comes down to how you approach the situation and communicate with support.

I usually just try to stay calm, explain clearly what I want, and see what can be done. So far that has worked pretty well for me.

I can definitely say that your approach makes perfect sense. 🙂 However, every time I read players talking about casinos that have been ghosting for weeks, I can't help but wonder how patient I would be if I were in their shoes.

Yeahhh, definitely 😄 Sometimes you really need a lot of patience with these things.

Hence, I'm really glad your experiences with this specific casino were positive! 😁

It's going to sound weird, but after what I mentioned earlier, it's a nice change. 😆

I had a pretty annoying situation with Sportbet too.

Won around $2700 on blackjack and then couldn’t withdraw it. At first I didn’t understand what was wrong, then support told me I still had wagering left from the bonus. I honestly didn’t notice that before.

Live chat was not very helpful at first, mostly generic replies. Later they connected me with another operator who actually explained everything and told me how much I still needed to wager.

So in the end it was clear what happened, but while finishing the wagering I lost around $840 from the balance, which obviously wasn’t great.

Probably I should have checked the bonus terms better from the start, but still not the nicest experience.

Oh, that's certainly a useful recomendation, if I may use the word.

But of course, giving the broader picture, I understand the feeling. I hope the rest was withdrawn at least.

Thank you for sharing!