SpinVoyage Casino - general discussion (page 2)

This email was sent to me on Friday but no sign of payment so far.

They responded to an email from me today but with the same response as usual: "that the 15 withdrawals are active and are being processed, and from my account point of view everything is fine, that they will try again to get a response from the financial department."

Nothing concrete, no other withdrawal processed after almost 3 weeks

Oh, I really feel you. Sometimes it’s much better to explain the situation on a more personal level than to keep sending the same general replies. Speaking of which, does the response seem like it was written by a person, or does it look automated? Do you have any idea?

I have sent you some of their emails since the 23rd, claiming that I am asking for a clear answer from the financial department that they will communicate to me. This has not happened so far, although in each email they tell me that they will ask the financial department for a concrete answer regarding the situation of my withdrawals. As can be seen in their response, my account is verified and there is no problem on my part, they themselves clarify this aspect. And yet I do not understand where the problem is why I do not receive my money, why every day they tell me that they will come to me with a clear and concrete answer that they have never given me until now. Days pass and the situation remains unchanged

Well, even this fragment part of your email exchange with the casino gives some idea of how much time and effort this delay has already cost you. I understand how disappointing it must be when each reply leaves you in practically the same situation...