SpinVoyage Casino - general discussion

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good. I've been playing on spinvoyage for almost a year (January 2026) at first I won a larger amount, about 6000, I received 1500 in installments of 500 then they put the money back into my account on the grounds that my bank refused the transfer (which was not true) out of frustration I played more because a lot of time passed and I didn't receive money and I lost everything. Now I won 8500 (after a long period without winnings and a lot of money deposited) I contacted them last Wednesday, Thursday I received a 500 installment then Monday one. And until today nothing keeps putting me off with "they are being processed" If they continue with 500 per week at what rate will I receive my money???? The manager told me that my daily limit is 1000 and 2500 per week. However, this week I only received 500 and they keep putting me off. I'm at level 20 emerald which clearly says that I put in some money..... it's not fair to put in "a lot" of money and when you earn a certain amount to only receive 1000 and the rest are delays and promises.....

Hey, I understand your frustration. It seems you had the same experience back in January 2026, and now it looks like history might be repeating itself.

Interestingly, I took a quick look at the casino’s review page, and high withdrawal limits are listed as one of its positives. Your experience seems quite different, though.

Has the casino explained why it hasn’t been able to keep up with its stated limits? If I understand correctly, the amounts you’ve actually been receiving don’t match the daily and weekly limits you were told about.

I’ve seen your complaint request, and I expect the mediators to get back to you shortly. However, I’d like to make it clear from the start that the complaint process takes time too.

Please be patient and try to leave the remaining balance untouched while you wait. I know losing it again is the last thing you want, and I don’t mean to suggest otherwise. Just please be careful.

The support staff and the VIP manager only say "thank you for your patience" "your withdrawals are in progress" "we cannot give you exact details but we promise that the withdrawals will be processed ASAP" however I only received two of the withdrawals, the second one I received on Monday so it has already been 5 days since they have processed any withdrawals. It seems unacceptable to me especially since my account is fully verified and at the level I have reached "they said" I have higher withdrawal limits so logically in my mind I should have already received a larger amount.

Here is a picture where you can see what level I am at and what benefits I would have: "higher withdrawal limits" and below the loyalty program it says "including faster payments"

I think I can say I completely agree with you on this. Unless the casino gives you a specific reason for lowering the limits and properly explains it, I’d expect them to honor the limits you were told about, whether those are stated in the terms or linked to your VIP status.

I understand that the last thing you want to hear from your VIP manager is "thank you for your patience" over and over again. Get it.

Yes, given the circumstances and the previous experience you described, it does sound more like a bad joke.

Perhaps the casino’s finance team is dealing with a heavy workload, and even VIP players are experiencing payment delays. That’s one possible explanation. However, I agree that being a VIP customer should mean the casino makes an effort to make you feel like one. Delays happen, but I really understand what bothers you here.

yes I would understand delays too but not that long, I haven't received anything for 4 days, the weekend is coming then it's left for next week when everything is still uncertain, will I get it or not? Do you understand?