SpinVoyage Casino - general discussion

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good. I've been playing on spinvoyage for almost a year (January 2026) at first I won a larger amount, about 6000, I received 1500 in installments of 500 then they put the money back into my account on the grounds that my bank refused the transfer (which was not true) out of frustration I played more because a lot of time passed and I didn't receive money and I lost everything. Now I won 8500 (after a long period without winnings and a lot of money deposited) I contacted them last Wednesday, Thursday I received a 500 installment then Monday one. And until today nothing keeps putting me off with "they are being processed" If they continue with 500 per week at what rate will I receive my money???? The manager told me that my daily limit is 1000 and 2500 per week. However, this week I only received 500 and they keep putting me off. I'm at level 20 emerald which clearly says that I put in some money..... it's not fair to put in "a lot" of money and when you earn a certain amount to only receive 1000 and the rest are delays and promises.....

Hey, I understand your frustration. It seems you had the same experience back in January 2026, and now it looks like history might be repeating itself.

Interestingly, I took a quick look at the casino’s review page, and high withdrawal limits are listed as one of its positives. Your experience seems quite different, though.

Has the casino explained why it hasn’t been able to keep up with its stated limits? If I understand correctly, the amounts you’ve actually been receiving don’t match the daily and weekly limits you were told about.

I’ve seen your complaint request, and I expect the mediators to get back to you shortly. However, I’d like to make it clear from the start that the complaint process takes time too.

Please be patient and try to leave the remaining balance untouched while you wait. I know losing it again is the last thing you want, and I don’t mean to suggest otherwise. Just please be careful.

The support staff and the VIP manager only say "thank you for your patience" "your withdrawals are in progress" "we cannot give you exact details but we promise that the withdrawals will be processed ASAP" however I only received two of the withdrawals, the second one I received on Monday so it has already been 5 days since they have processed any withdrawals. It seems unacceptable to me especially since my account is fully verified and at the level I have reached "they said" I have higher withdrawal limits so logically in my mind I should have already received a larger amount.

Here is a picture where you can see what level I am at and what benefits I would have: "higher withdrawal limits" and below the loyalty program it says "including faster payments"

I think I can say I completely agree with you on this. Unless the casino gives you a specific reason for lowering the limits and properly explains it, I’d expect them to honor the limits you were told about, whether those are stated in the terms or linked to your VIP status.

I understand that the last thing you want to hear from your VIP manager is "thank you for your patience" over and over again. Get it.

Yes, given the circumstances and the previous experience you described, it does sound more like a bad joke.

Perhaps the casino’s finance team is dealing with a heavy workload, and even VIP players are experiencing payment delays. That’s one possible explanation. However, I agree that being a VIP customer should mean the casino makes an effort to make you feel like one. Delays happen, but I really understand what bothers you here.

yes I would understand delays too but not that long, I haven't received anything for 4 days, the weekend is coming then it's left for next week when everything is still uncertain, will I get it or not? Do you understand?

Hello, I hope you had a lovely weekend. I just wanted to ask whether there have been any updates. It’s Monday, so hopefully the casino has been in touch or taken some steps to resolve the payment delay. Please let me know how things are going.

no. Nothing is happening yet, I asked them to at least give me clear information about when and how I will receive my money but I did not get any answers. Today I wrote to the manager asking if she had any information but she did not answer me. As for the payments, they do not even say .... "they are being processed". Now when they will be processed is unknown. I still had 5000 on the casino account, I did not withdraw it in order not to change in any way the course of the other withdrawals that have been pending for 12 days .... so I played more and thought that I would still see that I do not receive anything and I lost it.

The manager replied to me on WhatsApp and officially confirmed all 15 pending withdrawals (totaling 7,500 EUR). He claimed that the finance team is treating my case as a "priority" now and stated that the account issue is just a "temporary closure" and not a permanent seizure. However, they had absolutely no right to close or temporarily restrict my account today without informing me first.

I firmly told him that I will only consider this case resolved once I see the money in my Revolut account. My withdrawals of EUR 7,500 are completely intact, in the status "Pending". I will keep you updated if they process any transactions today or tomorrow. Thank you for your great support!"

Oh my, this seems to be getting more frustrating with each passing day. No wonder you feel the casino shouldn’t restrict your account, even temporarily, without properly informing you first, well, especially when you’ve been waiting almost two weeks for your money.

The manager seems to consider your case a priority, but I completely understand why it doesn’t look that way from your side.

Let’s stay in touch. I really hope this gets resolved soon and that you receive your money.

I also hope that this will be resolved and that I will receive my money, but honestly, I don't believe it. For a week now, they have been promising me that my situation is being treated urgently and that they will try to find out the reason for the delay. And yet, no money, no answers.

Well, when something is being treated as urgent, you’d expect it not to drag on for more than 14 days. So yes, I agree that it’s not very convincing.

Still, I found one previous complaint against this casino in our system, and it was resolved. I hope you don’t mind if I stay a little optimistic for now. Tomas is handling your complaint and will get back to you there. Hopefully, there’s still a way forward. 🍀

I hope it gets resolved. But today is the 14th day since my withdrawals and nothing from the casino, no money, no answers.

Oh, it’s been 14 days now. I wish I could say something reassuring, but the truth is, we really need someone at the casino to take care of your withdrawal.

well, can something be done or not? Today they wrote to me again that my withdrawals are in the process of being processed. I already know that "they will be processed as soon as possible" for me this phrase is no longer reassuring, it worries me more because I don't understand what this "as soon as possible" means

Well, based on everything we’ve discussed so far, no one can guarantee what will happen next. So even though I understand your question, I don’t have the answer.

That’s why you lodged the complaint: to let the mediators assess the situation and, if appropriate, ask the casino to explain its position. That will probably be the next step, unless the casino pays you before the complaint reaches that stage, which would be very welcome given the circumstances.

Spinvoyage has an interesting leveling system, but be sure to read the terms of its missions carefully. Sometimes the requirements to level up are higher than they initially appear.

Hello, thanks for joining us. Do you have any personal experience with withdrawals at this casino? Any information about how long the process takes would be much appreciated.