Spinsala Casino - general discussion (page 3)

Yeah exactly. My proof is also screenshots of emails from game providers. I cant understand how that is not enough proof. They are probably trying to ask the fake casino themselves if the allegations are true...

Weird how other affiliate sites have reacted quicker when people have reported this site to them. And they are even smaller sites...

"It is always important to get the statement from this provider if they say so, and if possible, provide it also to us." - Like 4 different people have provided screenshots over a week ago of emails from those providers saying how this casino has stolen their games. I can't understand why it is taking so long. Do you really think numerous people would photoshop the emails or something? Have you even asked the Hacksaw and pragmatic play etc yourself? Also I would like to mention that I'm not directly blaming you since you don't do the job checking the legitimacy of casinos or editing the information about these casinos.

And also if numerous people report things like this why not put the warning and say hey this site is going through an investigation be aware. Instead you're trusting that people will read this comment thread here before going to the casino. Why not prevent more people falling for this scam? Why first investigate for weeks before seeing oh hey this was all true and now even more people fell for the scam since the site was still being advertised. That's not good ethic at all.

I'm done with this. If I got a reply from game providers within 48 hours, I can't believe you guys haven't got a reply from them. It's been 1 week since first evidence was sent to you and the site is still being advertised. The worst thing is that the site is being up as well...

So if it really takes you that long for a site warning, I'll just post the emails from Push Gaming & Hacksaw here now so people who hopefully read through the forum here will see that the casino is a big scam.

1) Push Gaming 2) Hacksaw

Unfortunately most people won't check the comment thread before clicking the visit casino button... It's insane how the site is still up even though a lot of people have reported the website domain and game providers have taken legal action against them. Edit: I also added proof here.

I just visited the site and seems like they still have other games playable but no Hacksaw gaming.

Btw spinsala has another site called arcticbets.com so be aware.

In the emails I forwarded to spinsala, hacksaw already mentioned that arcticbets also has tampered slots and that they don't have a license to use their games. They're fakes! The casino guru is asleep.

In 10 minutes hacksaw replies to emails. Both from spinsala and arcticbets. I'm honest, I won't go back to guru to have an opinion on any house.

I understand how you see it from your perspective. We all do. I'm not part of this investigation, so I have no chance to respond to that.

Aside from that, you mentioned many other things concerning over fairness. Well, it has to be proven.

As far as I was told, no one outside of a few licensing authorities is capable of investigating games randomness for example. I'm sorry. I understand your disappointment, and I hope you will find a website that matches your expectations.

Radka? We're reading the same thing, right? The providers themselves have already said that they have fake slots!!! If you send an email to the official hacksaw email address questioning the legality of the slots at spinsala and arcticbets, they'll reply within 10 minutes! I don't understand why there's so much talk and so little action. Just send an email to hacksaw

Dear player, Please refrain from saying such things to me; I am not involved in casino updates, and I don't want to make you angry. I'm a forum admin so even though you are very likely not going to appreciate that, I won't oppose your opinions.

I was talking about screenshots, not forwarded emails, by the way. Furthermore, I see no complaint so in my opinion you should discuss that with the Data Team, because I have no access to the sources. I'm sorry.

Hello, can you kindly use the "update us feature" or forward the emails to the Data Team, please?

data@casino.guru

I would like to help this feedback to be heard. Thank you on behalf of my colleagues.

I did it already some times ago without any reaction or update

Thank you.

Well, honestly, as far as I know, they do not respond very often because the amount of incoming emails has always been out of their capabilities, but they investigate eventually if the situation requires that.

I know it sounds stupid, but we forum admins have nothing to do with that but are still in direct contact with the players, leaving us little space for reasonable comments.

I just ask the team to get me some feedback. That's all I can do to provide you with feedback.

I already sent all that evidence on April 6th...

"I was talking about screenshots, not forwarded emails, by the way" - My point here was that in the screenshots I sent there is email responses from game providers and you said screenshots aren't direct proof. I disagreed with that since the screenshots I sent include responses from game providers, which is a pretty good proof in my opinion. Other players have sent the same screenshots too (email responses from game providers).

What makes me angry here is that you won't prevent more players falling for the site since you won't put any warning while the site is being "investigated" even though you have been provided email responses from game providers and it's been over a week now since those were sent and nothing has happened yet.

I sent an email on April 6 or 7, depending on the time zone. To date, I have had no reply.

What's more, there is no open complaint because you closed my complaint, even after I asked for help... That was back in January! I asked you to help me, and to this day I'm waiting for someone to help me. Now it's not necessary! It's there, you can check it out.

This is exactly what makes me angry here. No updates or reaction. Just same "yapping" about data team will look into it. It's been 2 weeks since I made my first comment about Spinsala having fake games and nothing has happened since.

I understand you, but I can't do what you expect. This site is just a forum. My colleagues have to handle the rest. Therefore, the screenshots provided here are beneficial for the forum members.

The rest is held outside of the forum. The Data Team is very likely on it.

As I previously mentioned, they rarely respond to "investigations," particularly when a player has already lodged a complaint about it. At that moment the issue is supposed to be decided during the complaint process.

I honestly do not know how I am supposed to help here.

One thing, though: you may ask the complaint to be reopened.