Spinsala Casino - general discussion (page 4)

It's so simple guru... I'll go item by item

Step 1: send an email to hacksaw questioning the legality of casino spinsala and arcticbets. I send the email from the official hacksaw website

Step 2: wait a maximum of 10 minutes for a reply.

I don't understand the difficulty...

I asked... And they told me to send an email with the proof. I forwarded my emails exchanged with hacksaw to the email you said. Ten days have passed... No reply

"As far as I was told, no one outside of a few licensing authorities is capable of investigating games randomness for example. I'm sorry. I understand your disappointment, and I hope you will find a website that matches your expectations." :

It doesn't require knowledge or being an authority to check the servers the games are hosted from. I have no knowledge about coding/network/servers, yet I was able to check the game servers through browers inspect element feature and saw their servers are different were the games normally are hosted from. Also they didn't have replays which is also a red flag. Same thing with the license. They claim to have CIL master license that is valid till May 2025. Well last CIL licenses expired in January 2025 and there was no renewals because of new regulations with the Curacao Gaming Control Board (Only authority nowadays which has authority give gambling licenses in curacao)

Their games and license has been fake always so I'm surprised why would you advertise a casino that fakes their gambling license and games? How would you know if it is a real license or not, well as I explained all CIL licenses expired on January 2025 and their license is valid till May 2025, so basically if you had knowledge about licenses then you would've seen that their license is fake.

I forwarded this thread to the Data Team, thank you.

I know you aren't in charge of this but there is no other way of complaining since there is no direct contact to the people who are in charge of this. If I send emails I wouldn't get any responses like Miidelgado said. He hasn't heard anything after he sent the proof via email.

Yes, I see. They have been very busy since I met them 4 years ago. Occasionally it takes a month or so. Accept my apology for that, if you please.

I just want this to get done and stop this scam site being advertised and in worst cases more people falling for the scam and losing their money because the site is still here and no warnings.

A month??? So are you saying it's gonna take a month before this site has been taken out here?

Honestly, the direct emails won't change much. As previously mentioned, I'm at a loss for words, as honesty is largely unappreciated. This is how it works now; the team should be 10x bigger than it is. 🙁

Sometimes, it takes weeks, sometimes even longer.

Anything you can do, please tell the data team to put the warning atleast. The longer the site is being advertised the more people will be falling for the scam. If you care about players or people in general you would take action right now.

Like imagine you see a crime like someone scamming people but you won't do anything about it or you wait a few weeks first and then report it.

I have been literally spamming different sites and game providers about this case for a week now. Some won't even answer or you can't send them an email or the contact us form doesn't work. It wouldn't been that bad if the site was down but no it's still online and apparently you can still deposit and play there.

It's not like this is just some casino that has problems with withdrawals, this site is a pure fraud. Designed to be a scam only and was never a legit online casino.

This really changes my view of this site completely. Being slow and not taking serious things like this case seriously. I think I sent all the evidence through that button 2 weeks ago first time. After my first message on this thread which was 2 weeks ago. Nothing has happened yet.

Not actually sure what you mean by "taken out." Yes, sometimes it takes quite some time to review the players concerns, confront the game provider and casino, and then proceed with received information to final action.

To wrap up, we have holidays, including Monday, and we have also been engaged in team building activities, which has resulted in an accumulation of work. I'm trying to be honest with you here. So please do not use my honesty against me.

From my side, I have nothing else to add. Data Team manages all these matters. Do you really want me to keep repeating the same thing all over again? I can't speed up my colleagues.

Dont you understand how serious this situation is here. It's not like I want to complain again and again but nothing seems to happen. Like I have said it annoyes me that you haven't put the warning while the data is being investigated because some people could visit the casino from here. And what I mean by taken out is that is it gonna take 1 month before the site has been removed from guru. And you probably won't receive any reply from the casino because it is not a legal casino, like game providers have said it is run by organized crime so the people behind it are not regular casino employees.

And you could leave a note to them with something like "This is urgent there is a fake casino with fake games and license which is being investigated by police could you please check the evidence sent by players and warn players while the site is being investigated"

Radka, I see a lot of excuses and little action. We have holidays and weekends? (It seems like yesterday that this was being talked about lol) I can't speed up my colleagues? What?

It seems to me that this is all a joke!!!

They're doing a terrible job. There's no excuse! You can give all the juatifict you want. Your help in this case is terrible!

Now my messages are being checked before they're published.. I wrote my reply but the message is being checked. There's no excuse not to put a warning or inform players via email or something about this case. It's like you think this is not a serious thing. And again I'm not meaning you I'm saying in general. Doesn't matter how busy data team is, a case like this should be taken seriously and once seeing the evidence you should warn players about the investigation, because the site is still online and you can play there.

Feels like you guys don't trust the players and your way of solving this is not okay because first you want to confirm this information from the providers and then inform players. When you could warn them beforehand because the site is dangerous as seen in the evidence sent by players. If I worked here I would've immediately looked into this case and warned players about it. But you guys are too busy focusing on something else when there's a serious case like this.

Also feels like you are taking this as a personal attack when people are just worried and annoyed because nothing is being done about this case. Not warning players about it, first solving this case for weeks and then announcing that this site was a scam. Preventing more players falling for this scam is the most important part right now because the site is still online. Affiliate sites have some responsibility what they advertise, especially when there's evidence supporting it and it has been given to you long time ago and still nothing has happened.

Nobody is investigating anything... Hacksaw responds in 10 minutes. They don't need 15 days for anything. They're just not doing anything.

It feels like they think we are lying about this case and not taking this seriously.