Spinrollz Casino - general discussion (page 3)

I want to send it because I thought it will be asked but they dont ask and they said at this point it not required

No they said its not required, even when I asked for the email of kyc department, like I wrote in the help section on their website

I received it

You received the winnings, yeah?

Yes

Great to hear.

This is the second time I've been more or less cheated by Spinnrollz, and each time with the same excuse: they're bonus winnings and can't be withdrawn. I'm playing with real money, what's with all this talk? Now, a very large win has simply vanished from my account again. And they don't even bother to respond to my messages. I'll never play with such a company again.

Do I understand correctly that the winning amount is not shown in your account?

Have you requested to withdraw it, perhaps?

Try to check for any messages in your email and let us know any updates. If there is nothing you can do, our complaint team could try to help if you wish.

As mentioned before, I deposited real money and won free spins with almost my last few euros. These resulted in a win of €16,900. When I then wanted to withdraw the money (which is only possible in small installments), the entire sum had suddenly disappeared. Upon inquiry, I was told once again that it was bonus payments that are not paid out. This had already happened once before, when it was €3,000.

Oh, and I haven't received any demand for reimbursement from them. Despite a written reminder sent within the deadline, there were no replies. Not even from the VIP manager.

May I ask what you mean by saying that you won some free spins, please?

I actually don't understand that well.

Wasn't there some maximum win with those free spins?

What's so hard to understand about that? You can get free spins. And that's how the profit came about.

It happened to me too. I deposited €50 and they gave me a €50 bonus. At one point, I had €3,700 in winnings, but when I left, I had only €250. It didn't work like that before, and they'd pay you the full amount. Now, they say you can only get five times the bonus amount.

And I won't tolerate that a second time.

Can someone tell me which licensing authority Spinnrollz is registered with?

It's a non-AMS casino, there's nothing you can do about it. You're just wasting your time and money.

Well, it is not that hard to understand, of course. I just asked for some exact explanation, if possible. Never mind, though.

It is nothing unusual, actually, that there is a maximum win limit with bonuses. That is why it's really important to read the terms of every bonus.

Was it written there?

This casino operates under the Comoros (AOFA), actually.

I also have a problem with SpinRollz. On March 2nd, 2026, I deposited €20.00 after opening an account there. I played the slot game "Gates of Hades" and after a few spins, I actually got 3 scatter symbols, triggering 10 free spins. During this free spin series, I was lucky enough to win 500 times my deposit. In total, that was about €770.00. I played for a while longer, but then my luck ran out and I only lost money. I stopped playing when I was down to €500.00 and requested a withdrawal for that amount.

I've already emailed them twice asking about the status of the payment and whether any documents were missing. Each time I was given a vague reassurance, but no mention of any missing documents.

Here is the reply to my second email:

Your request (45920166) has been updated. Reply to this email to add further comments.

Eddie (Spinrollz)

March 6, 2026, 4:35 PM ET

Dear Lothar Maximilian

Thank you for contacting the Spinrollz.com support team.

I fully understand your situation and apologize for the inconvenience caused by the delay in your payment. I assure you that the finance department will process your request as quickly as possible and we will send you an update.

Please be patient a little longer, the finance department has already been informed of all cases where there is a delay in payment.

If you have any further questions, please feel free to contact us by email. support@Spinrollz.com or contact us via live chat.

Best regards,

Spinrollz Customer Support

I received this payment instruction this morning.

I immediately checked my checking account and I could hardly believe my eyes, the money had already been credited.

All's well that ends well!!!