Spinrollz Casino - general discussion

If you want to discuss anything related to Spinrollz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello!

I'm having trouble making a withdrawal...

They make excuses that it's problems with my bank...

What I can do?

Hello,

I'd say it depends on the excuses. May I know what you've been told so far? When has it occurred, please?

One way or another, we will try to help once we understand the situation as a whole. Care to help us with it, please? Just start from the beginning, like for instance is this your first withdrawal? Have you tried to contact your bank since you mentioned the bank, and so on?

We'll be here.

I have a serious problem with Spinrollz Casino and need help. I won a large amount, but after two withdrawals of €500 each, I have been waiting for the rest for six weeks. The support always gives me the same standard answer that the finance department is working on it and is trying to make the withdrawal. But nothing happens. I wonder why such an online casino is not blocked. What should I do best? Has anyone taken legal action? Thanks!

So they don't give you any explanation for this long delay; they just tell you that it will come soon?

Before you take any legal action, which could really cost a lot, you could try to file a complaint here. It is free of charge, and our team will do their best to resolve this issue.

It will be very important for the casino to communicate with our team, so together we can get to the bottom of this, though.

If you are eager to try it, please follow this link and explain the situation well in the description.

What do you say?

Spinrollz definitely has a problem with processing withdrawals.

You may be lucky and the payout will be processed "quickly" in 3-4 days. However, most of the time the processing takes considerably longer.

I have currently been waiting for a payout of 330€ for 2 weeks.

The so-called "customer service" resembles a bot, with ready-made excuses or answers. As soon as the agent is no longer interested or has no ready-made arguments, the chat is ended.

Absolutely not helpful!

I just hope that our complaint team will be able to help you out with the withdrawal.

Let's wait to see how it will unfold. Please keep us informed.