Spinoloco Casino - general discussion (page 2)

Hello, well, if the casino is certain, they do not feel the urge to provide proofs, especially if the rule in question includes security or fraud department and associated accusations. 🙁

So, if I may, why was your account closed and winnings voided, please?

As I can see in the complaint, you did not add much info there either. It would be best to add more details and respond to the questions asked in the complaint. 🙏

My account was closed on the pretext that I had duplicate accounts, this is the 3.17 number but I don't have it. And they had sent me the same thing 2 days ago in an email but as soon as I replied to them they apologized and said I didn't receive the message. Here is the email

Thank you for playing at Spinoloco.com .

We sincerely apologize for the confusion caused by our previous message. It was sent to you in error.

Please ignore this email as it does not concern your account. Your account remains fully active and in good standing.

If you have any questions or need help, don't hesitate to contact our support team. We are always here for you!

Best regards,

Souheil

Customer Support

spinoloco.com

Telegram

Good morning, I do not have another account in my name with your company.

Sent from my iPhone

2 Jun 2025, 11:54, user «Spinoloco Support < >" wrote:



[Spinoloco]

Do you understand now or do you want more proof for this Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

Hello,

thank you for the description. So, despite the first look, it appears the casino was mistaken in accusing you of registering multiple accounts. That's good—I mean, it is not cool to send such an email by mistake, but for you, it is good that they realized the problem so soon.

I hope there is nothing else preventing you from withdrawing now!

no you didn't understand that they had sent me 2 days before they closed my account. After 2 days they sent me again that I had violated this term 3.17 and they closed my money and account. It is still closed and they don't answer my emails, nor did they give me any proof that I had another account in my possession,

Oh, I'm sorry. So, the first time, it was a mistake, and the second time, it was the proper reason for closing your account and voiding the balance. Thank you for the correction. I was truly convinced the problem has gone. 🙁

In other words, for the casino the matter is closed and you see that differently. In that case, my colleagues from the complaint team will, at 99% ask the casino to back up the accusation with specific proofs.

I personally see no other option. I assume you don't know if anyone else is using your device or internet connection to play at the same casino. Surprisingly, those are the most usual situations... But do not worry, the complaint handlers are very demanding when it comes to proofs.

Thank you very much, I hope a solution is found. No, no one uses my mobile phone and there is certainly no other account than mine. And I was only playing from my mobile phone and the internet from my mobile phone.

I hope so too. I am glad to know that you used a mobile data connection, as I would guess it is very unlikely that anyone else has the same connection details. You see, these situations involving multiple accounts often depend on specific details, and my colleagues pay close attention to those details. So, try to relax a bit; even though I imagine it must be quite stressful, we are on it. ✌

It is really stressful because I don't want to lose my money and I hope my problem is solved. I rely on you and the team because from here I see which casinos are safe and with a good rating to play. Thank you very much and I doubt the grade you have given to this casino.

I empathize with you. Would you say you feel a bit worried about losing the money in the meantime? If that's the case, it would be beneficial to take proactive measures. Do you have someone close by to keep track of you and help you manage that? Also, asking the casino to set a wagering or loss limit for you would be great. I would personally try to set the loss limit to the minimum value if that is the option. As far as I know,, such responsible tools are not always offered.

Let me know where you stand so we can talk about it or find some way to ease the burden.

I don't have a gambling problem, I'm just worried and I don't want to lose the money I've invested and won. It's a shame and unfair because I haven't violated any of the terms they say.

I see. Life's not always fair. 🙁

I wish I could help you get the money faster, yet it is completely out of my scope. What about starting to watch a new TV series? Just to make you feel less concerned.

While resolving the cause may not always be possible, there are ways to manage the tension.

Thank you very much for your interest. I hope my problem is resolved quickly.

We both hope!

I'll be around, and if you don't mind, please keep me updated.

Hello,

I won a considerable amount at the Spinoloco casino and now I'm trying to withdraw the money....daily limit 500 ok, but will it be a problem that I'm from the Czech Republic?

I'm kind of confused about the choice...can you help me?

According to our information, the casino accepts players from your country, so there shouldn't be a problem with your withdrawal.

Please let us surely know how it goes, though.

This casino shouldnt be promoted in casino guru bunch of scammers after everything for withdrawal every document they decide not to pay/ void won bets. They dont like paying its simple as that dont promote them anymore.

Hello, I see you’re unhappy with the casino, but it’s not clear exactly what happened. Could you share a bit more detail? Posts like this are challenging to respond to and don’t really help anyone. We might be able to assist if we understand the situation better. So, come back, please.

Thank you for playing at Spinoloco.com

We inform you that your winnings have been cancelled and that the amount of your last deposit has already been credited to your account. Please proceed to withdraw this amount. We clarify that this procedure is in accordance with articles 3.34 and 3.35 of our Terms and Conditions. If you have any questions, do not hesitate to contact us.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform. We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i don't understand how does it affect voiding bets?

Well, I don't understand what the reason was for doing this, to tell you the truth. 🤷‍♀️

So, I would surely suggest you file a complaint here so our team can investigate the whole matter because like this, we are unable to know what exactly the issue is, really.

May I also ask if you have ever successfully withdrawn from this casino before? 🤔

This goes on for 1000s of rounds!!!