SpinJo Casino - general discussion

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Waiting for a withdrawal but they say they don't know when my withdrawal will be processed!, just get standard auto reply so I'm not very impressed so far, but will update here when I receive my withdrawal.

Hi, well I see you're waiting for a withdrawal so I'll ask how long ? I will mention that we give casinos 14 days to sort out everything that is necessary around the withdrawal and send you the money. Did they not need from you to submit any documents or are you already verified ? 

Let me know.

3 days so clearly a casino that uses delay tactics, I am verified. then I don't think I want to involve you in this, given that you give them 14 days to process a single withdrawal.

Surely it would be best to know the reason why this is so, have you tried asking the casino ? I would also say that three days is not that long and I wouldn't panic. Is this your first withdrawal at this casino ? 

Of course if you don't want to you don't have to involve us in your situation but if you have problems with your withdrawal after this timeframe feel free to contact us and we will try to help. But I will be glad if it is not necessary and you will get the money. 🙂

Yes, it's my first withdrawal here and that's what worries me, can this casino really be trusted? the problem with their customer service is that you don't get personal help, all answers are copy and paste, which is very frustrating. Usually, customer service at most casinos is helpful and will contact the finance department for you.

Yes, it is true that in some casinos they take the problems more seriously and therefore refer it to the right department to deal with it. 

Regarding your question, I can't answer it with certainty, because we don't have any experience from other players as it is a fairly new casino on our site. It looks like you will be the first. So I wouldn't be skeptical yet and we'll see how it all turns out. 

I firmly believe positively.

Normal for this company is 3 days, if you're lucky, but there are cases that take a week to 2 weeks, it depends on their goodwill, I don't play in casinos like that, today withdrawals are instantaneous in many casinos, it's not worth playing in casinos who hold the loot.

I can inform you that I received my withdrawal just now. If they had improved the speed of withdrawals and communicated better with the players, they could have become a good casino, but waiting for several weeks as Caniggia2021 says can happen is not good.

So that is great, really. May I ask if your account was fully verified when you requested the withdrawal, or did you have to go through the verification process first?

I submitted the documents and requested withdrawal at the same time, the verification was quick and then my withdrawal was pending for over 72 hours after that

Which payment method did you use, I wonder?

We usually give casinos 14 full days to proceed with the payment, to tell you the truth, especially when it comes to the first withdrawal and the verification that needs to be done.🤷‍♀️

I made deposits and withdrawals with my bank card, as long as they have processed the withdrawal I get the money immediately. 14 days is far too long to wait for a withdrawal regardless of whether it is the first withdrawal or not.

Sometimes the casino needs to do all the checks and go through the documents all the players send to verify their accounts. So imagine there is an overload of withdrawal requests, and the casino doesn't have that many people to go over the documents. Do you get me? Only because this situation can easily happen, we give casinos this many days.

I have no problems understanding that casino guru gives the casino 14 days to solve the problem before you possibly blacklist. But from the player's perspective, it is too long to wait 14 days for a withdrawal like this in general, especially when the account is all verified. Of course, things can happen that are beyond the casino's control, but don't tell me that's because there are huge amounts of withdrawal requests because I'm not buying it hehe.

We do not blacklist any casino. We like everything to be clear and visible to whoever would like to know all the information about any online casino.

An overload of a withdrawal request is actually nothing unusual, and we have experienced this kind of situation many times before.

I am glad for you to get the money pretty quickly, and I hope you will never experience any delays in the future.

You don't do that? https://casino.guru/blacklist

and when you say you have experienced it many times, is it based on what the casinos tell you?

Thank you. This is kind of information for everyone to see that there are some casinos we believe are really unfair. Yes, you are right, it is called a blacklist, but you can still see all the information about why these casinos have such a low safety index.

Don't you actually believe that at all online casinos there are just some humans like you or me who actually have to check the documents and process all the withdrawals, if I may ask? Did this kind of situation never happen to you, that you've had so many things to do that you were late? Well, yes, it surely can happen sometimes. But it is totally up to you what you think, and no one will take that away from you, of course. I only wish you the best, always.

Of course there are people who work there where part of the job is to process withdrawals etc, it can certainly be a demanding job for all I know, but I also think that this casino industry is a very cynical industry, something tells me that you don't think the same?

I would like to believe in fairness in this industry. That is all. 😉