SpinBet Casino - general discussion (page 2)

Hi staff,

This casino accepts Canada but not people from Ontario. I just asked live chat. So please update it! Just trying to help!

Thanks guys

Hello,

Thank you very much for your feedback. I'll pass this note to the data team. Just to confirm the mechanism, we usually set what we see written in the terms, but it never hurts to look twice, right?

Thanks once more, and enjoy the holiday season! ✨

Yea I am in Ontario and I created an account and it let me. Then I went to the chat to ask about the use of vpn for a few providers and said I am from Ontario and the lady said Ontario is not allowed. I told her why do you guys let people make accounts and she said coz it says only the country, Canada in the sign up form. Most lt casinos ban Ontario by IP but this one shady coz I couldve depo and lost my money without having a chance to get paid lol. So its best to update it to help people. Thanks!

You too Radka, Merry Xmass and the New Year!

Happy Holidays!

Thank you for the information again.

They are currently denying me access to my account and almost $50,000 with no rhyme or reason. Support is super vague. Polite, but very unhelpful in resolving anything.

My active complaint -

https://casino.guru/spinbet-casino-player-s-account-is-closed-without

Hello, could you at least give us some idea of what is behind the fact that your account with so much money has been blocked? Does the casino do any check of the gameplay or is there another reason? With that kind of money I would imagine that it could be, but I'd rather ask. 

Hey everyone,

I’m dealing with a frustrating issue with Spinbet.com, and I’m wondering if anyone else has had a similar experience. Here’s what happened:

• I tried to withdraw on October 16, 2024, but my account got locked.

• My KYC was initially rejected because I uploaded my UK passport instead of my NZ one.

• My account stayed suspended until March 26, 2025, when I resubmitted my NZ passport and a utility bill via email.

• A little later, support confirmed my KYC was approved and said my account would be unlocked.

• But when I tried to log in, I got this message:

"Your ‘Take A Break’ Mode is Active.

You’ve enabled Take A Break, so logging in is currently not possible.

Start time: March 18, 2025, 14:50.

End time: Invalid Date")

I never activated Take A Break mode.

Support has been super vague about it. All I keep getting are generic responses like:

"We’re still waiting for approval from our specialized team. No time frame, but it shouldn’t take more than 24 hours."

"I apologize for the frustration you are experiencing. I understand your concerns, and I want to assure you that our team is still actively working on your case. Unfortunately, we are currently awaiting an update from our finance department in order to proceed."

That was a week ago, and I’m still locked out with $49,997.56 NZD stuck in my account. They won’t even tell me what’s going on or let me withdraw to BTC and close the account.

Has anyone else had an issue like this? How did you get it resolved? I’m running out of patience with their support.

Would appreciate any advice!

I have moved your post here as well so we can see all the information provided together now.

Our team has already started to work on your complaint as well, so hopefully there will be some movement visible soon. 🙏

Every time I ask what the hold up is I get stupid generic replies. The gameplay was 100% fair. Just had a good few spins on some slots.

"The details of the investigation have not been disclosed, but we kindly ask for their patience during this process. If you have any questions or need further assistance in the future, please don't hesitate to reach out to us."

So according to the answer it could be that it is an investigation either by the casino or the game provider. Did you also play with any bonus? 

I have already read the longer post and your problem. I see that there was a break which you said you didn't ask about. You have contacted support about it, but you haven't heard anything new yet. 

Therefore, as Romi said, good on you for filing a complaint and I hope that we can help you somehow.

Fingers crossed 🤞

Thanks, mate! Looking forward to a positive outcome. Really appreciate everything you guys do to help out the little guy.

We will try to do our best.

So may it turn out well. 😉