Spinbara Casino - general discussion (page 32)

I would recommend being patient, just as you mentioned yourself. We give casinos 14 days to pay out players, and if that doesn’t happen, we’ll try to help. If there’s a delay, it’s understandable that you don’t have the money right away, and I’d say that since you’ve been receiving your money normally up until now, I’m confident you’ll get it this time as well.

Did you get them? I'm in the same boat.

Hi, I'm sure the player will get in touch once they receive the money.

Looking at your situation, how long have you been waiting for the money? 

It's been 5 days and they told me it would take 1 to 3 business days to process. I have 3 withdrawals of €500 each and still nothing. I need to keep withdrawing, but since the maximum is 3 pending withdrawals, I can't, and the situation is getting a bit worrying.

Yes, I understand that if they set a deadline, the player expects to receive the money by that time. That’s why I don’t like it when a casino does that and then fails to follow through. I hope you’ll eventually get your money, but you’ll have to wait for it. Sometimes this is a common delay due to the payment method or other factors. 

But we have to be patient.

If nothing happens and two weeks have passed, be sure to get in touch and we’ll try to help you.

Nothing yet. My account manager says the verification is complete and they're in the shipping process. I'll post updates as soon as I have them.

Spinbara Casino hasn't been processing premium withdrawals on time. Some people have been experiencing delays for over three weeks now, and complaints about this casino are growing every day. I believe the casino guru team should address this issue.

Hello, based on what I see in your case, you're also experiencing withdrawal delays.

Could you please clarify what you mean by "premium withdrawals"? Is that some kind of VIP feature or a special withdrawal processing option? I’d appreciate a short explanation so I can better understand the situation.

Of course, I can see that you’ve been waiting for several weeks, which is not really normal or standard. My question is whether you had any successful withdrawals from this casino before, and whether you had to go through verification, or if there was anything specific that might have caused this delay.

Did the casino provide you with any explanation at all?

Good afternoon. This is what the translator told me about the premium. I waited 14 days and received nothing, and I lost everything. Previously, everything always arrived within three business days. You can see how many complaints have been opened with delays recently. They write that we have experienced delays with payments, but I don't believe they're deliberately stalling for time so people lose their winnings. I think you should do something about this casino.

I'm sorry to hear that you ended up losing your money.

The most important thing would have been to wait and open a complaint on our website so our team could try to help you. If the casino failed to resolve your case, the complaint could have been closed as unresolved, the casino would have received black points, and its Safety Index would have been lowered.

By continuing to play and losing your winnings, you unfortunately made it much more difficult for us to help. From the casino's perspective, there is no longer an outstanding withdrawal to investigate.

Player experiences are always important to us, but they also need to be supported by a completed complaint. That's one of the main factors that can affect a casino's Safety Index. If a casino repeatedly fails to resolve player complaints, it can have a negative impact on its rating.

So if you ever find yourself in the same situation again, I would strongly recommend not canceling your withdrawal or continuing to play. Instead, keep the withdrawal pending and let us help you through the complaint process.