Spinbara Casino - general discussion (page 23)

Yes, that's where I log in with Google Chrome, but it's impossible to access the chat after 20,000 attempts.

Jaro keeps asking me for the same documents through several different emails, each time a new document associated with the same account, which is ultimately the same thing but explained differently: proof of bank ownership already sent, bank statement already sent, and direct debit authorization already sent, all in PDF format. They keep asking for the same thing over and over again. I'm sure they're playing with people's patience, and it's awful and shows a complete lack of empathy and courtesy. I wonder what they'll do next, since they should have contacted me by email, which they haven't done, at least to explain why they keep asking for the same documentation.

Okay, it worked for me in the end. I'm sorry 🙁

Has anyone gotten any more information about their withdrawal or verification requests at this casino? Do you have any new details?

I'm still waiting for a notification. I sent them twice, one with a bank statement and one with a certificate of permanent residence. They rejected the first one because I sent the electricity bill first. I've been waiting for a response since the day before yesterday.

Of course, I also sent them a direct debit for a phone bill because that was one of the things they asked for. Then I sent a bank statement for 3 months and also a bank account ownership certificate, and nothing, we're still in the same situation.

I want to believe we will figure it out, so many people have found a solution, patience and not stress.

The wait at this casino is absolutely awful! On other platforms, I check within 24-48 hours and my bet is processed without a problem. The issue is that this casino isn't officially registered and has an Ajouan license, which isn't recognized in Europe and doesn't meet all the requirements it needs to meet within the European Union or the United Kingdom, etc. That's a huge problem. I've been researching this platform quite a bit, and my advice is, once you can sort this out, run for the hills and never play here again. I certainly will.

Yes, of course, there's nothing left but patience and hope, and it's true that we're in the right place. I see that many people here have managed to get their money back.

did you have better experiences on other platforms, or the rest take +- the same time for verif process?

Look, I've used Playuzu, Leo Vega, and Bet365, and on those platforms, reviews don't take more than 48 hours at all. I haven't seen any platform like this one take so long.

You're welcome, I understand that players sometimes feel that the casino can cause problems, but if it has always paid out and there have been no issues so far, sometimes patience helps. Coming here to get information and see other players' experiences is definitely a good move; I would do the same.

So let's wait and see how the whole situation develops.

I'll keep my fingers crossed for you. 🤞

It would be best to ask them why they are doing this. If something is missing or wrong, it would be best for the player to know. However, if they don't tell you anything and keep asking for the same document, we will try to help you through the complaint you have opened. 

I don't know what the casino specifically requires, they have to explain that, and if they haven't told you, it's hard to speculate about it.

Good morning Jaro, well, yesterday they told me I have to wait another 5 days because the documentation has to be reviewed again. What I don't understand is why I sent it in PDF format, so I don't think it's due to poor eyesight. They also haven't given me any explanation about what happened to the other documentation; they say they can't tell me anything. And they keep asking me for the same documentation sent through various channels—chat, support, and email—to see what they say, but it's driving me crazy. I've been dealing with this for over a week.

I don't know either. It's the same document in different versions: bank statement, account ownership certificate, and direct debit authorization, all for the same account. They've all been sent, and nothing. They don't tell you anything. I even have the chat logs of the conversations asking why, what's going on, and they tell me they can't give me that information because it's another department.

Even though I know it's difficult and not entirely pleasant, even frustrating, be sure to always send them what they need so that you have a clean slate. If nothing moves forward, as I said, our team will find out everything they need from you and then contact the casino.

I believe it will have a happy ending. 

This is what they requested two days ago, after I previously sent them the same thing along with my ID. It's approved, and I'm still waiting for a response from the VIP manager, but there's no sign of anything, no explanation. The least they could do is contact me to say that everything is fine and that they're reviewing it. It's been a week and two days since this started.

they probably count in only the working days, so it's less time passed from their side..

As you can see in this photo I'm showing you, it's an email from them confirming that the verification department does work on weekends, so they need to make fewer excuses. They do it so we get bored and gamble away our winnings, and we lose our money, I assure you.

Sure, thanks, and so everything is clearly visible on the document you sent, which is what the casino requires, right? We'll wait for their response to what you sent.