Spinbara Casino - general discussion (page 23)

Yes, that's where I log in with Google Chrome, but it's impossible to access the chat after 20,000 attempts.

Jaro keeps asking me for the same documents through several different emails, each time a new document associated with the same account, which is ultimately the same thing but explained differently: proof of bank ownership already sent, bank statement already sent, and direct debit authorization already sent, all in PDF format. They keep asking for the same thing over and over again. I'm sure they're playing with people's patience, and it's awful and shows a complete lack of empathy and courtesy. I wonder what they'll do next, since they should have contacted me by email, which they haven't done, at least to explain why they keep asking for the same documentation.

Okay, it worked for me in the end. I'm sorry 🙁

Has anyone gotten any more information about their withdrawal or verification requests at this casino? Do you have any new details?

I'm still waiting for a notification. I sent them twice, one with a bank statement and one with a certificate of permanent residence. They rejected the first one because I sent the electricity bill first. I've been waiting for a response since the day before yesterday.

Of course, I also sent them a direct debit for a phone bill because that was one of the things they asked for. Then I sent a bank statement for 3 months and also a bank account ownership certificate, and nothing, we're still in the same situation.

I want to believe we will figure it out, so many people have found a solution, patience and not stress.

The wait at this casino is absolutely awful! I check platforms within 24-48 hours and everything seems fine. The problem is, this casino isn't officially licensed and has an Ajouan license, which isn't recognized in Europe and doesn't meet all the requirements for the European Union, the UK, etc. That's a huge problem. I've been researching this platform quite a bit, and my advice is, once you can sort this out, run for the hills and never play here again. I certainly will.

Yes, of course, there's nothing left but patience and hope, and it's true that we're in the right place. I see that many people here have managed to get their money back.

did you have better experiences on other platforms, or the rest take +- the same time for verif process?

Look, I've used Playuzu, Leo Vega, and Bet365, and on those platforms, reviews don't take more than 48 hours at all. I haven't seen any platform like this one take so long.