Spinbara Casino - general discussion (page 16)

How many days did you wait for your withdrawals tomorrow?

Tomorrow will be 12 days.

Hello,

I guess it is obvious that the casino should explain that to you, because those are their actions and their limits. Casino Guru as a website reviews casinos' actions through complaints. We forum admins, of course, understand your feelings, but there is not much else to add.

No, I'm sorry if that was misunderstood. I'm not blaming you 🙂 - I've already reopened a complaint because the monthly limits are unattainable.

There is absolutely no need to apologize. Limits should be respected unless there is a very good reason for an exception. 🙂 I wish we could have some say in this.

Thank you for submitting the complaints; my colleagues will get through it.

Good evening team, do you have any news about your withdrawals? 14 days today and still nothing for me

File a complaint. That's the best thing you can do. I'm currently waiting for my second payout. I've been waiting another 9 days. The first ones arrived exactly after 14 days.

Good evening!

13 days today and still nothing.

I have already filed a complaint here but it will be reviewed once exactly 14 days have passed.

Fingers crossed! My next complaint is also in the starting blocks 🙂

I don't understand, guys, how these casinos have such high ratings and are always first in advertisements? Or are there really people who get their money within 3 days and we are an exception.

I've written what feels like 100 emails to the casino asking them to delete my account. They don't care.

I asked her to stop sending me text messages. She doesn't care.

I have even reported Spinbara to the authorities because of the SMS spam.

Spinbara is definitely not a reputable casino.

As long as the casino has such good reviews, others will continue to come across it. I find it a shame that they don't even adhere to their own terms and conditions regarding payouts. To be honest, if they had paid my amount in full, I would have continued using the casino. But certainly not like this!

These guys are known for delays, read discussion history, I have no idea why they still have 9 rating? Probably if they withdraw at 14 days - CasinoGuru looks at it as fine...

However, you should have some news today, on the 14th day. So we'll have to wait a year to get our money? And unfortunately, there's nothing we can do.

From the comments I've read, there's not a single person who received all their money when it was due. So I don't think we're the exception. And in fact, at first, all the comments I read on other sites said they were never paid.

Are you going to file another complaint, perhaps?

I can see that last time it was successful.

Have they stopped paying you now? Do I understand it correctly?

Well, we have to keep everything according to our guidelines. If the casino pays their players, we won't change their safety index because there is no reason to do so. 14 days is our timeframe, and before that we are unable to intervene.

That's why it's really important that all the players come here to our forum and inform others about everything that is going on, actually. We rely on you as well, you know.

I had asked for my complaint to remain open until I received the full €15,000. When I received the first payment of three €500 installments, the complaint was marked as resolved. I wanted to have it reopened because, given the current payment speed, I will never reach the monthly limit of €7,000 for VIP 1 stated in the terms and conditions. Unfortunately, this was denied 🙁

Therefore, I will file the next complaint in 5 days, because I will have to wait another 9 days. 2 x €1500 equals €3000, not the €7000 stated.

Hello,

The problems with VIP levels have become quite frequent; as we concluded, from a practical point of view, casinos can change the limits based on their decisions, so the primary goal of the complaints is to ensure the payouts continue. I understand what you are saying, and keeping the complaint open sounds logical; however, based on the process and the current availability of mediators, we shall see whether it is an option.

As far as I can tell, the Safety Index is based on the lowest possible withdrawal limits usually applied to new players with minimal deposit histories. This amount is considered the "worst" possible limit.

I agree that from a player's perspective it is not ideal. Yet as long as the casinos pay, they are considered safer than casinos that do not pay at all.

This is a grey zone, if you ask me.