Spinanga Casino - general discussion (page 51)

Hi yeah it’s the first time, ok so I’m gonna submit a complain

I mean, I think 3 days is a little slow, but nothing too bad. With me they paid my withdrawals at the 3rd day, and today I did even receive two withdrawals

It is not bad, but it surely could be faster, right?

What payment method do you usually use?

I do use crypto or skrill

I can share my recent experience here. I made 3 withdrawal requests of 500 euros each, on March 7th, 8th, and 9th. I received the withdrawal from the 7th on the 10th. I am still waiting for the other two withdrawals.

Hello, thank you for joining us here. Would you kindly also update us once you actually get the money, please?

I guess it should not take long, but still, better to be certain.

I received a withdrawal request today for March 8th, only one left :)

👏 Keep going! It looks like it's going to be over soon and you can enjoy the money.

I received my last deposit request.

Here's my opinion about the casino:

It's a pleasant casino to play at, fast and with good customer service.

But they need to improve the withdrawal request time; 3-4 business days is excessive for a player who likes to receive their winnings and perhaps return to play. And the limit of 500 euros per day is also low.

Aside from these two points, which are important, and if you have the patience to wait, I recommend this casino.

Good day to you! I just want to say that you are a truly objective observer to me.

Hopefully, your next casino endeavors will be more pleasant.

My account was blocked for no reason after I won, and other similar accounts like Fezbet, Allyspin, Malina, and Casinia—which are the same platforms or owned by the same people—were also restricted, all because I won at different casinos.

I believe that the consumer has been completely violated

Did you receive any explanation regarding the blockage?

Have you used some bonuses or played only with real money, please?

Try to provide more details about the situation so our team is able to understand it better.

Hello. Some will say you have to wait 14 days for my money to be deposited to my account. I just want yo clarify, are we talking about 14 BUSINESS days?

It is 14 business days, yes.

Hello i,ve made a withdrawal request since 20/3 and it's still processed , and after daily contact with thir chat all they tell me is not to worry and to be patient.I think that i'm being scammed .Can someone confirm that they indeed complete the withdrawals?

Hi, I know that at this casino, you sometimes have to wait a long time for your withdrawal. So you still haven't received any money? We give casinos 14 days to pay out players, and if they fail to do so, I usually recommend that players file a complaint.

Is this your first withdrawal from this casino?

Its not the first withdrawal but its 22 days

They are constantly lying to me

Hello, I'm sorry to repeat what is not very convincing, but this casino occasionally suffers from very slow or, let's say, long, withdrawal waiting times. So, as Jaro mentioned, the complaint is an option; it might help you feel better once submitted. It means the problem is officially recognized and being watched.

So, will you lodge a complaint? No need to hesitate; don't worry: https://casinoguru-gr.com/parapona/ipovoli 👈

I had previously requested and activated self-exclusion due to gambling addiction. Despite this, the casino failed to enforce the restriction properly.

Specifically:

My account was reactivated without my knowledge or consent.

I received promotional emails and cash bonus offers encouraging me to gamble, despite my self-exclusion status.

As a direct result, I returned to gambling and lost approximately €1,000.

Recently, I managed to win €500 and requested a withdrawal. However:

The withdrawal was cancelled without valid justification.

My account was suddenly closed after the withdrawal request.

This behavior is unacceptable and constitutes:

A clear breach of responsible gambling obligations.

Exploitation of a vulnerable player.

Unfair withholding of legitimate winnings.

kindly request:

A full investigation into this matter.

The payment of my €500 winnings.

Compensation for losses incurred due to the failure to enforce self-exclusion.

I am prepared to escalate this complaint to regulatory authorities if necessary.

I trust Casino Guru will handle this case with the seriousness it deserves.