Slotoro Casino - general discussion (page 2)

Same they did with me!!!! I have to get 200 euro they say admin blocked you we cant do anything.

They are lucky that i dont live next to there office. Fraud suspected My Ass you Slotorado Motherfuckers!

Unfortunately, even when they open your account, after a long time and a lot of fuss, they won't give you your money and will make you explicitly state that you don't claim anything from the casino as a condition for them to open it for you. In the end, when you go to make a withdrawal, you will see that it will not be allowed until you are forced to play it... Don't be suspicious... OF COURSE IT IS A SCAM!!

You opened a thread where you wrote about casino Slotorado. Now you posting under the casino Slotoro. Distinguish between them please and tell me with exactly which one you have problems.

Hi! I saw your complaint against Slotoro Casino and noticed that your situation seems very similar to mine. My €1,000 withdrawal was rejected, my account was locked.

Could you please tell me how your case ended and whether you managed to recover your money? I would really appreciate your help!

Hi,

Unfortunately, my situation has been going on for quite a while. Slotoro did not respond directly to my Casino Guru complaint for almost two months. Eventually, they replied to the Casino Guru representative privately, but only after a very long delay.

By that point, I had almost given up hope of recovering my money. I was afraid of losing the remaining €350 as well, so I accepted the casino's offer to take that amount rather than risk losing everything.

Regarding the rest of my balance, Casino Guru is still in contact with Slotoro.bet, but I honestly don't have high hopes at this point. Considering the many negative reviews and the way the casino has handled my case so far, I am not very optimistic about the outcome.

My advice is to keep all screenshots, emails, chat histories, and any other evidence you have. Make sure everything is documented, and keep pushing Casino Guru to follow up on your complaint.

I hope your case has a better outcome than mine. Sėkmės 🙂

Thanks for your answer 🙂 I don’t have any hope, but now they offer me to unlock my account and only leave 50 eur in my balance. That’s kind of ridiculous.

Apgailėtina situacija 😢

I understand why an offer to leave just €50 feels unacceptable when your rejected withdrawal was €1,000. Reopening the account alone wouldn’t explain what happened to the remaining funds.

What reason did they give for locking your account and removing the winnings? Were those winnings obtained with a bonus, and does their offer require you to agree that the matter is settled?

Your complaint has already been submitted and is waiting for review. Our team will assess the details and ask you for anything else they need. Another player’s outcome doesn’t necessarily determine what will happen in your case, so let’s see what the review establishes.

The casino confiscated my €1,000 winnings and blocked my account because I used a VPN. I understand that the casino may have rules regarding VPN usage, but I believe confiscating the entire amount is an extremely harsh outcome.

My winnings were not obtained with a bonus. I made a deposit without accepting any bonus and played with my own real money.

I am considering accepting the casino’s offer to reopen my account with €50 because I want to regain access to my account. However, my main concern is recovering the remaining €950 from my original €1,000 winnings.

I do not consider receiving only €50 a fair resolution. I would like Casino Guru to investigate my case and help me recover the remaining €950. I want my account back, but I also want the money that belongs to me. I hope there is a way to resolve this matter fairly without me having to give up my claim to the remaining funds.

That clarifies the reason the casino gave and confirms that no bonus was involved. Our complaint team will need to assess the VPN restriction and how the casino applied it before drawing a conclusion about the confiscation.

Before accepting the €50 offer, please check whether reopening your account requires you to accept it as a final settlement or give up your claim to the remaining €950. Don’t assume that accepting the offer would leave that claim unaffected.

Since your complaint is waiting for review, I’d suggest waiting for our team’s guidance before agreeing to any settlement. I understand you want access restored, but the conditions attached to that offer matter.

Do not accept the €50 offer until casino guru has finished reviewing the complaint. In my case, after two months, you will not receive any response and no longer expect to receive it from slotoro.but I accepted the proposed compensation, although I wrote to slotoro.but that I accept it because they do not respond to the casino guru complaint. It became a reason to close my complaint and mark it as resolved. Just be prepared for the wait to be long. Good luck

Don't accept the €50 offer until Casino Guru finishes reviewing the complaint. In my case, after two months—having received no response and expecting none from Slotoro.but—I accepted the offered compensation; however, I explicitly told Slotoro.bet that I was accepting it because they weren't responding to the Casino Guru complaint. That became the reason for closing my complaint and marking it as resolved. Just be prepared for a long wait. Good luck.

Regarding the topic of Slotoro, I made a deposit of 15 euros and earned 400 euros which I wanted to withdraw to an account I confirmed and the first strange thing is that the amount was not reduced from the account like with other casinos and even though I waited more than two days for my money, I did not receive a cent either through Revolut or through Skrill. How long will these bastards cheat us.... I appeal to Guru because I am tired of Fakers.

I understand why this feels concerning, but waiting a little over two days does not yet mean that the withdrawal will not be paid.

Some casinos keep the requested amount visible in the playable balance until the withdrawal has been fully approved or processed. For now, I would leave the €400 untouched and avoid cancelling the withdrawal or playing with those funds.

Could you please clarify which withdrawal method you actually selected for this €400 request Revolut or Skrill and what status is currently shown in your casino account? Is it still pending, or has the casino already marked it as approved or processed?

If the withdrawal remains unresolved as you get closer to 14 days, or if the casino gives no clear explanation, then it would make sense to look at the situation more closely.

Hello, unfortunately the status remains the same without changing. I tried through Revolut, through Skrill, everywhere.