Slotoro Casino - general discussion

If you want to discuss anything related to Slotoro Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I had been playing at Vulkan Vegas for six years without major issues, so I trusted the promotional message they sent me this week inviting me to try Slotoro Casino. I accepted the offer, deposited a significant amount of money, and uploaded all the required documents for ID verification.

After some time, I won around €600 and requested a withdrawal. That’s when the problems started. They suddenly asked me to upload my verification documents again, but the website constantly showed an "error" message and it was impossible to complete the upload. I contacted support, and they told me to send the documents by email instead. I followed their instructions, sent everything they requested — and shortly after that, my account was simply blocked without any proper explanation.

What makes this even more suspicious is that Slotoro and Vulkan Vegas appear almost identical in design and structure, and even the support communication seems to come from the same team. After being blocked, I contacted Vulkan Vegas to complain about the scam-like casino they had promoted to me. Ironically, the same support team replied claiming they "knew nothing" and said Slotoro was supposedly a trustworthy casino, basically blaming me for the situation.

In my opinion, this behavior is extremely suspicious: everything works fine while you are losing money, but the moment you win and request a withdrawal, suddenly there are endless verification issues followed by account blocking.

I strongly do NOT recommend using either Slotoro or Vulkan Vegas. Very unprofessional customer treatment, zero accountability, and a completely broken sense of trust.

Hi, I'm sorry to hear what happened to you. However, if it's exactly as you describe and you tried to verify your account but they closed it for no reason, I would definitely submit a complaint with us so our team can look into it and investigate the situation. The casino should at least provide a general explanation of what happened. Of course, there may have been some violation that we’re not aware of right now, but it would be good to find out.

So, are you interested? 

Yes, I am interested. Thank you for your response and willingness to investigate the situation.

Yesterday I received a message saying that my documents had been verified. However, today, when I asked again about my withdrawal, they told me that my account is being reviewed again.

I see you're still going back and forth with them. You'll have to complete the verification process one way or another, but I'd definitely file a complaint just in case this keeps dragging on.

I hope it works out.

Hi, since you've been playing on Vulkan Vegas for 6 years, have you ever had any withdrawal problems?

Hello all,

Have had to submit a complaint on here as Slotoro keep asking me to upload a selfie with my crypto wallet by my face, then seemingly decline it.

I have notices there are many complaints against them on CG, which they do not respond to. Yet they have an incredibly high rating? They are russian fronted (remember the virtue signalling from CG with the Ukraine flag etc when the war started? That's gone now).

I'm wondering how this casino could have such a high rating (no doubt Ill get responses from staff deflecting and blaming players), but wanted to warn players of the situation

Hello, since you already have your opinion, I just want to say that my colleagues will gladly investigate the matter for you. Best of luck with the complaint.

I checked that out: the casino addressed every complaint when it was necessary. In two cases, however, it took longer than usual. Yet the problems were resolved.

Can you perhaps share more about the issue you actually have with the casino? Why were those pictures rejected? That's certainly more of a warning than, well, the rest. 🙂

Have a fine one.

I've been playing on slotoro for months, I've always had a good experience, fast withdrawals, bonuses always ok, the only flaw is that there isn't a great variety of providers and slots