SlotNeo Casino - general discussion (page 5)

Well, I understand this is indeed very unfortunate. However, we can't demand anything from the casino without proof. I understand your logic; I truly do. But if someone told you to break the rules, you must first justify your actions. No later questions will be of any use. More transactions does not sound to me like more accounts. For that reason it is not usable, I reckon. 🙁

I do not believe we asked the casino whether you have ever had more than one account. We usually ask the same way the player lodges the case subject. Therefore, we were interested in learning why your account has been frozen. Then they come up with the second account.

I'm sorry you have been through this.

The amount is very high. It also upset me that they stayed with the casino. The only thing you should ask them is, "When did this player open a double account?" But you're not asking them those questions? You sided with the powerful.

I truly understand your frustration; I've been here with you for the last couple of weeks, I guess. But it won't change the past. Try to be objective, please.

If you choose to simplify the entire situation in this way, then I regret to inform you that the timing of when you opened the second account is not very significant.

Using your example: we would not be here if you had not opened the second account. So much for siding with the powerful, I guess. 🙁

Please understand that you cannot demand something by simply asking questions; instead, you must provide evidence of the casino's wrongdoing. Then, by asking questions, you can compare the answers to the proofs you have from the player. Otherwise, it is simply assuming. We don't work with opinions or feelings, even though I understand they're part of the players' "points of view."

This is a Turkish complaint site about Slotneo. This company is doing the same thing to many customers that it did to me. And by not believing me, you've only helped them. I have absolutely no faith in you anymore.

https://www.sikayetvar.com/slotneo

I have been playing at this casino for a long time. Both the bonuses and the customer support provide me with excellent service. They have shown me that they are a high-quality platform.

Yes, I still understand your feelings, but from a practical perspective, the inability to stay behind you was a question of proof. It wasn't a matter of picking a side, contrary to your perception. I already explained that the complaint is not about feelings; hence, believing is not enough to confront the casino. But it seems we can't pass this point. I'm sorry.

Perhaps the other players you mentioned were able to back up their claims; I'm not sure. I believe it is responsible to only comment on issues and cases that I am familiar with on some level.

Hello, hopefully it stays that way. 🙂 How long have you been with this casino, please?

They are spreading false information. Turkish complaint websites are full of complaints about them. They are trying to cover up their lies by posting fake reviews. I am one example. They scammed me. But thanks to them, I no longer gamble. I hate gambling now.

To be honest, quitting gambling—that's probably the best outcome. I understand how that may sound, considering the circumstances. I wish you well.