SlotNeo Casino - general discussion

If you want to discuss anything related to SlotNeo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone had any experience with slot neo before, I made a withdrawal request and have been waiting for a while and I am wondering if they are legit.

Turns out I was stressing for nothing. My withdrawal from slot neo has gone through and I’ve received the funds in crypto, so they are legit.

Excellent, I'm glad.☘️🎉

How long did you wait when you said it was a while? Was it your first withdrawal from this casino?

I checked to see if we had any experience with this casino, and you seem to be the first to write about it.

I constantly bet on the site Slotneo. I live in Turkey. Slotneo is currently operating under the name . I've always lost money on this site. This is the first time I've won. I've withdrawn approximately $10,000, net 400,000 TL. They canceled my withdrawals and froze my account. It's been like this for five days. They haven't contacted me at all. I haven't even received a response from support. . I trust you, please help me.

Hello, first of all, please keep cyber safety in mind and never share your email and login publicly—please keep that always in mind 🙏

Now to the casino-related issue, I understand you have not received follow-up from the casino and can't very likely access the account, correct?

Since you said you had always lost, I suggest your account has never been verified in the past. Can you confirm that, please?

So, perhaps it would bring a change if you contact the casino (support@slotneo.com) using your registered email and ask about the situation. I imagine how it may sound, but only the casino support knows the answers at this moment.

I'll be here to respond back to you.

Thank you for your warnings. I always lost on this site, when I won for the first time, they blocked me from everywhere. Instagram x .. they don't return to my mails? I don't know how to fight. Have you ever heard of this site? I am writing so that people stay away from here.

Are you saying that even the emails can't be delivered? Well, that's not good.

We are sort of familiar with this site, if this is the casino in question: https://casino.guru/slotneo-casino-review please check.

I would also like to repeat the questions:

I understand you have not received follow-up from the casino and can't very likely access the account, correct?

Since you said you had always lost, I suggest your account has never been verified in the past. Can you confirm that, please?

Usually the casino informs payers about why the account was closed and winnings voided; hence, I prefer to double-check with you.

I think this site is a doller. Those who license them are doing it wrong. My money is gone

Sadly, I don't follow you here.

Do you think you can try answering my previous questions? When it comes to locating the issue, I'd say those were a good start. You can, of course, leave that up to the complaint itself. No problem.

I've made small withdrawals before. This is the situation with large withdrawals. I try to contact them, but they don't respond to my emails. When I connect to live support, they immediately close the chat when they realize it's me. What should I do in such situations? I think this site is in London. Could you access it from there and inquire about the status? I'm curious: is this site only available in Turkey? Can you sign up? Thanks .

It's one of the smaller international casinos with a weak license.

It appears the account has been fully verified in the past; that's good to know. Thank you.

Could you tell me when you last had direct contact with the casino? What was it about?

You see, casinos usually cut off contact like this when they find serious account issues. I'm not saying it is fair to leave the player unnoticed, but as you can see, it happens.

You already lodged a complaint, and for now that is enough. Make sure to keep your complaint updated, please. That is the way my colleagues investigated such matters.

Hello, my last contact with them was like this. They canceled my shootings. I asked why, they didn't answer. Then they blocked it. Now I am chatting by logging in to the support section with a different name. They ask for my real address, and when they find out who I am, they close the chat. My question to you is this. Is there anything to do after this time? As you know, these are scammers or a site that wants small players. I play big, big in my loss, big in my gain. I take bets of $5000 and $10 thousand. Do you have any suggestions for what can be done? Can you have a sanction? I also sent an e-mail to the company that licensed them, even they did not return. What do you think I should do?

I'm sorry, what does it mean they cancelled your "shooting"? Is that about cancelled bets or a withdrawal request, perhaps?

In any case, if this situation is related to a casino activity (not sportsbook), you may try to lodge a complaint.

It is right here 👈

As far as I can tell based on the rating, this casino is not recognized as a scammer, to me. Hence, I believe we can look at it through the complaint.

I reviewed my complaints, but they still haven't been published. Do they even see this complaint? Will you ignore these complaints? Complaints are increasing daily on complaint sites in Türkiye. Everyone is making the same complaints: withdrawal cancellations, followed by account freezes. Can't you have any contact with this site? After all, they have a license. But the company that issued the license hasn't contacted me.

Hello, no need to worry just now; your complaint is right here:

https://casino.guru/complaints/slotneo-casino-player-s-account-has-been-frozen 👈👈

It has been reviewed and approved. All details can be found in the complaint itself. Two days remain to the next phase; kindly always take a look at the timer. 🙏

Perhaps if you got yourself familiar with the process, you would not need to worry.

Here is the manual:

https://casino.guru/guide/complaint-resolution-instructions#process

Make sure to respond to all questions as best you can; that certainly accelerates the process.

They called me today. We will open your account, but they said remove your complaint. Could it be related to this complaint I wrote to you but hasn't been published yet? If so, how should I treat them? Could they have called me because of this site? Could they have found out that I complained? Did you inform them? If I do what they want, what should I do if they can't pay my money? Can you teach me what to do?

They messaged me again today. They told me to create a new account, deposit money from there, and continue playing. Whoever issued these licenses needs to revoke them. I'm asking for your support on this matter.

You are no longer answering with you.

Hello,

Please share this important information in the complaint. Fair logic tells me that a casino that is willing to exchange winnings for a closing complaint should be included in the process.

Besides, asking you to create another account and deposit sounds very tricky to me, and it should be investigated properly. Take a screenshot of every chat or other way of communication with this casino and provide it to the complaint in hand with your description of the events, please. This turn of events truly needs to be checked out.

One note though, this is a forum, not live chat, so please do not count on instant responses. 🙏