SlotNeo Casino - general discussion (page 8)

Hello, just a kind reminder: tags do not work on this forum. You are supposed to actually reply or quote to a specific user to let them know about your messages. 🙏

Hello,

I noticed that SlotNeo’s Safety Score is still the same as it was before this $36,000 USDT fraud. From my point of view, they should have been removed from the platform, or at the very least, their Safety Score should have been changed to the minimum possible, with a warning for players saying: "This casino is a SCAM. It is not safe to deposit."

I thought the main focus of Casino.Guru was to protect players and help them choose the best casino option in terms of safety, game variety, etc.

Could someone please correct this issue regarding the situation with SlotNeo?

Thank you.

Hello, I see.

That's the common misunderstanding; we do not remove casino reviews, including safety scores, especially for casinos with unresolved complaints. We instead keep it visible and use it as a warning.

The Safety index is usualy updated once or twice per week, since it's a process during which each casino with unresolved cases undergoes recalculation based on those unresolved cases.

I do not have further details because I do not partake in it, but I'm confident the Index will reflect the complaint outcome since the case was closed 2 days ago.

Sometimes it takes a little longer, but since I imagine it looks strange from your perspective, I'll send a question to the other teams.

Thank you!

Of course, you are welcome.

I'll get back to you with an update once I have it.

My colleagues simply performed the update manually; given the significance of the drop, it was determined that waiting for the next automated cycle was not appropriate.

I apologize for all of the inconvenience; I wish we could do more for you. Thank you very much for your patience and understanding. It's certainly not positive outcome.

Thank you !Have a nice day

Please verify SlotNeo/ThePion Limitada’s current Anjouan licence status. The public register still shows the licence as VALID, but its expiry date is listed as 17 October 2026, and I cannot find any publicly displayed renewal or new licence.

Please check this with Anjouan Gaming and update SlotNeo’s profile accordingly, so players have accurate licensing information and are not misled.

Thank you

Hello, thank you for the notice. I would like to say that the casino currently possesses almost a zero safety index so it actually quite fits the picture. 😔 In my opinion the whole review serves as a fair warning now. No matter the weak license.

But yeah, I hear you, of course—passing on to the Data Team. Much appreciated. 👍