Slotlounge Casino - general discussion (page 4)

Thank you, yes, I'll wait, the only thing that worries me is whether my letter reached Christina.

I know that waiting is the worst part. As far as I know, especially the first response mediators are currently overloaded with requests. Pushing too early won't help; I already have that experience.

So, let's give her a few days and if nothing happens, I'll go ahead and ask on your behalf, ok?

Yes, okay, thank you for your attention. I am very grateful!

No problem at all. Let's stay in touch. 🙌

Hello, Kristina still hasn't responded. Can you forward my request to reopen my complaint? Of course, a lot has changed since the first complaint. But in any case, I would like to continue the process and insist on a refund from the casino, because after officially requesting a permanent block on my account, they ignored me, and I continued to lose money. I would like my money back, as the casino doesn't adhere to the rules and violates them. I asked to be blocked because I understood that I have a gambling problem, and after many requests and failures, they ignored me, and I continued to lose money, and quite a bit. I would like my money back. Thank you.

Hey. I have contacted Kristina on your behalf.

Do not worry at all, your reopen request will be dealt with whenever the time comes. Unfortunately, we have to deal with hundreds of complaints every day, and it is really difficult to manage them all.

Be assured, though, that yours is also waiting in the line.

Hello, thank you, but it seems there is no point in reopening the complaint, since Kristina wrote that she regrets what happened, but she cannot force the casino to close my account. I wrote an official letter to this casino according to protocol. The casino ignored me for a month and I was losing, and only today they blocked me! I want the casino to be held accountable for fraudulent behavior. So tell me, please, where are the regulations? Where are the rules? Where are the licenses? Why is no one regulating these rules? Why is the game so one-sided? Why are players not protected?! I no longer trust anyone! You are not the casino! You are all scammers and robbers of people! I hope the day will come when this will become illegal and I hope everyone involved in this will be brought to trial and sent to prison! I am sure that day will come! Humanity will accept this decision! And you will all be in the dock!

Hello, this is a very frustrating situation and I perfectly understand that. However Kristina said something different; there is a slight detail: "Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems."

That's actually the crucial point. If you are not experiencing gambling-related issues, casinos are not obligated to close your account without taking any further counter steps. They are obligated to do so when the player directly expresses gambling-related harm.

The difference is extreme, and if you asked a few licensing authorities about those situations, you would be surprised by the outcome. A Curacao regulator should tell you more.

Honestly, once a player is stressed enough by attempts to close the casino account and the fact that the account remains open, it can pretty much mean that gambling can cause further harm. Perhaps a second thought on the nature of the request is a good idea.

I told them in an official letter that I have a problem with gambling, I wrote this many times, almost a month passed after that and I wrote to them more than once, in a word, there is no point in doing anything. It's the mafia, you're all in on it.

I respect your opinion and your experience. Did you try to present this situation to the licencing authority, as I suggested earlier?

No matter what you or I think about the mafia, the licensing authority is the only one who can officially step in and narrow the casinos' practices or revoke the license if those practices do not respect the licensing authority requirements.

I'm really sorry we cannot help you further with this issue.

Hello.

I won €392.00 and €315.00 at this casino after several deposits. According to their terms and conditions, withdrawals are processed within 0-24 hours. The first withdrawal has been pending since 7:24 AM on June 21st. In the live chat, I keep getting the same response: I should be patient. What can I do?

Hello, at this stage, I would recommend being patient. Even though the casino states a 0–24 hour processing time, in practice these timeframes should sometimes be taken with a bit of flexibility, as delays can happen.

Withdrawals can be affected by various factors, such as payment provider processing times, internal queueing, system overload, or a high number of pending transactions. For this reason, it’s not always possible for casinos to send funds within the stated timeframe.

At Casino Guru, we generally allow casinos up to 14 days to complete withdrawal processing before considering it an unreasonable delay.

If you don’t receive your funds within that period, please feel free to come back and update your post, and we will gladly take another look and try to assist you further.

For now, I would recommend waiting a little longer, as it may simply still be in the payment queue. 🙂