Slotlounge Casino - general discussion

If you want to discuss anything related to Slotlounge Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone else here experienced problems with withdrawals on this site?

Greetings, do you currently have them when you ask or would you like to know in advance? 

Feel free to tell me more if you have issues.

My account was closed for no reason, and my withdrawal was no longer processed. The money is likely gone.

Hello

I won €3,500 at Slotslounge. After clearing the bonus, I requested a withdrawal.

As a result, my entire winnings were canceled.

I am accused of having exceeded the 5€ limit.

I'm sure I didn't do that.

I can't really verify this because the game history only shows the last 50 games.

I'm also used to the fact that in a reputable casino you can't exceed the maximum bet; otherwise you get an error message.

Does anyone have experience with this?

Many thanks in advance.

Kind regards

Hey, it is always unpleasant when a player does not obtain a reason why his account was closed, this way we can only discuss why it happened. 

Anyway, let's try to go about it somehow gradually. 

Did you play in a casino with a bonus? Did you enter a withdrawal, wait for it and was it finally rejected? Did you need to go through account verification or not?

I will wait for an answer.

Hello, I would sum it up as follows. 

Most casinos don't have such a feature that the system would alert the player if he wants to bet more than possible. We encourage as many casinos as possible to do this, because it would make it much easier for players to get bonuses and not have to worry about money being confiscated. 

Unfortunately, this is not the case everywhere, and so what strikes me is that you say that you have not done this according to your own words. I was going to say whether it is possible to see the game history, but if you don't have it all there, then it's probably not really relevant.

However, if the casino took your money on that basis and you are convinced otherwise, then I would file a complaint and I believe our team will contact the casino and try to find out more and whether or not you did it. 

Are you in?

Hello

Thanks for the reply.

The casino wants to send me my gaming history via email, but nothing has happened so far. I'll wait another week and then, of course, file a complaint with you.

I simply feel cheated.

The casino has now gone one step further. I wanted to cash out my €500 stake.

I was forced to wager the stake again, even though I had already done so 100 times before. I had to wager €50,000 to clear the bonus, which I had successfully done.

After I tried to implement the bet again, the 500€ were of course gone too.

I have never seen a casino that treats its customers like this.

I always choose casinos based on the reviews on your site, but unfortunately I was unlucky this time.

Let’s see how it goes from here.

Best regards

I made four deposits and played with a bonus each time. After the third deposit, I was able to make a withdrawal. Then I made the fourth deposit and released the bonus. I also never exceeded the maximum wagering requirement of €5.

I successfully completed the verification before the first withdrawal.

Then, for no apparent reason, the account was closed. A query via chat was answered only to the extent that the casino's decision is final.

Hello,

If I may step in, I would like to say that I'm not very familiar with how this casino treats overbetting, but what we suggest when something like this occurs is to reset all "wrong" bets and let the player complete the wagering attempt. I'm not sure, however, whether what you described is pretty much it. Sounds a bit different to me.

In any case, the complaints team is ready to assist you whenever you are prepared. I guess sometimes the casino management or support thinks less about the best possible outcome and instead goes solely for terms.

Hello,

I believe that casinos tend to be secretive when a player violates specific rules and the management decides to permanently terminate the relationship. Of course, from the players perspective, it feels weird and unprofessional. I also believe we will gain more insights from the complaint. I would like to find out what the casino identified as such a major issue.

Speaking of which, have you ever experienced something unusual while communicating with the casino? Specific questions in particular, maybe?

Hello Radka

Thanks for the reply. I'll wait until the end of the week to see if the casino sends me my game history.

Then I will file an official complaint with you.

I think it's very good that you're helping affected players; it's happened to me twice already.

Unfortunately, I can't view my game history in my account. You can change the date there, but it always shows the same last 50 games.

Of course, I could have made a mistake myself; I'm not exactly young anymore.

That's why it's good that such mistakes are excluded in reputable casinos; you can't even play with a higher stake there.

But I am actually very careful and correct.

Best regards

Sure it's fine, the gaming history is probably the most important in this case. 

I'll see if the casino sends it or not. 

Anyway, if you have an update, I'd be glad if you could share it with us.

Good luck.☘️

For the attention of the support team/competent authority, My name is Constantin Ovidiu Grigoras and I would like to file a formal complaint regarding my experience with several online casino platforms, including SlotLounge, Jokerstar, and JackpotPiraten. I am a new user and have made deposits on each of these platforms, receiving promotional bonuses. However, in all cases: – I lost the bonus and initial deposit without a real chance of winning. – The bonus terms were unclear or hidden (e.g., betting limits, wagering requirements). – I requested account closure via email, but received no response or confirmation. – Customer support was evasive, uncooperative, and ignored my requests. – In some cases, a significant amount (€1,400) was confiscated from me without warning, citing unclear rules. This experience has left me deeply disappointed and I feel defrauded as a consumer. I request: 1. The permanent and irrevocable closure of my accounts on all affected platforms. 2. A review of promotional practices and bonus terms. 3. A written response confirming the closure and cessation of all communication. If I do not respond, I reserve the right to publish my experience on public review platforms and to take further legal action or report it to the relevant authorities. Sincerely, **Constantin Ovidiu Grigoras** 📧 ovidiu196@gmail.com 📍 Bad Oeynhausen, Germany

If you need some help from our complaint team, please submit your complaint here separately for each casino and explain the whole situation. We will evaluate those, and if there is anything we can do about it, we will inform you about any next steps.

The same thing happened to me. There's no limit on bonus buys, no technical block, and if they see you're winning, they just steal your money. If you lose, it doesn't matter. They're scammers.

WARNING THIS CASINO SCAMS ITS PLAYERS STAY AWAY NOT RELIABLE!!

I deposited for a bonus and lost almost everything through bonus buys. With the remaining balance, I played my way back up, used more bonus buys, and finally fulfilled the bonus requirements. After that, the €500 was converted into real money, and I won a total of €1,500.

I was suddenly logged out, and after logging back in, my €1,500 was confiscated. The reason given was that I had exceeded the maximum stake of €5. However, the bonus terms and conditions contain no clear clause prohibiting bonus buys during an active bonus, and there was no technical block in place.

The question is: Why does the casino allow bonus buys with an active bonus and only intervene when a player wins? Losing players don't seem to have this problem. I'm hoping for support for myself and other players who, according to reviews, have experienced something similar.

It happened to me too and they took my money!

That's normal for them; if you were losing, they'd let it go. You've won, so keep your hands off these casinos like Slotlounge, Fortuneplay, Roosterbet, Spinjo, Luckyvibe, Lucky7even, etc. They're all partner casinos and use the same scam.

Well, if you exceeded the max bet with a bonus, it is a term violation. Usually it is always written either within the particular bonus terms or the general bonus terms.

Have you checked well?