SlotLords Casino - general discussion (page 3)

Hi Jaroslav,

I need to urgently update you because the casino's bad-faith tactics have reached an unbelievable level.

Less than two hours after emailing me to say my account was clear and that my withdrawal was "ready to be processed," they instantly canceled my $4,500 AUD request.

The reason they gave? They are demanding an explanation regarding transactions to an individual named Guat Peng Lim. The shocking part is I already provided a complete, formal written explanation regarding these exact family transactions on June 25th—confirming it is my mother and detailing the nature of the household expenses.

They are entirely ignoring my previous emails, recycling old questions I have already answered, and weaponizing their compliance process strictly to stall my payout. It is very clear that their email telling me to withdraw was just a trap to get me to stop updating this forum.

Jaroslav, I would like to take your advice immediately. How can we fast-track this into an official, formal complaint on your website? I have zero confidence that this casino will pay out my $80,000 balance without your direct intervention.

Ive also included a screenshot of my email back out to them straight after my withdrawal was declined.

Thank you for the update. I can see that you already opened a complaint and it is in review status, so don’t worry, our team will look into it and I believe they will try to help you. I’m not saying it will be immediate, because complaints are a bit more time-consuming, as there are many of them and many players submit complaints.

So it likely won’t be resolved right away, but our team will definitely try to assist. First, they will ask you some questions about your case, and then it will be escalated to another resolver who will contact the casino. That will be the process.

In any case, I can see that the casino is asking you various questions, and as I said, I haven’t seen such a complex KYC situation in a long time. And if you say that you already answered everything and provided all necessary information, and they are asking the same questions again, then I don’t see much sense in that.

So I would probably wait for our team and follow what they recommend.