Slotexo Casino - general discussion (page 5)

Well, weekends are usually the times when casinos don't process withdrawals or anything like that, so we'll see if something changes now during the week.

Be sure to contact me if it does.😉

Perfect! 🎉

After ho many days you got your money? 🙂

will you stay to play here? 😀

No will not stay way too long pay outs

I understand.

So may your next experience be better. 🙂

Don't deposit, always in the red, just won back 50 euros from a 200 euro withdrawal, requested a withdrawal on Monday but still hasn't been processed, live chat says yes, we'll process it quickly but it takes UP TO 3 days and we don't work on weekends. Today, Friday, I still haven't received a withdrawal of 50 euros with Bitcoin and not via bank account, so people are a huge rip-off, THEY DELAY THE PAYOUT ON DETAIL SO THAT YOU STOP IT AGAIN AND GAMBLE AWAY THE WINNINGS/HALF THE LOSSES!

This is certainly not pleasant, even more so when you have chosen probably the fastest payment method. Eventually, you will have to be patient and wait for the money. 

Did the casino ask you for any documents?🤔

Hello Romi,

When does it generally make sense to file a complaint? How long should you generally give the casino? I've been waiting for my payout for 15 days now, thanks.

I hope someone reads my post. Unfortunately, I have the same problem. Several withdrawals have been pending for a few weeks, and nothing's happening.

Hello Olga68! An honest answer? Please feel free to submit a complaint whenever you believe it would be beneficial.

We indeed provide casinos with 14 full days, but as far as I can tell, it never hurts to be prepared, and there's another cool benefit: If the casino has been in touch with us, they get notified about the complaint once it is approved on our end. In my opinion this could be considered the first gentle push for the casino.

Therefore, do not worry about this and submit your complaint right away. I'll help you if needed; just respond to me. 🙂

Hello Radka, thank you for your quick response and assistance. I would like to file a complaint as you suggested. There are three withdrawals of €500 each. What are the next steps? Best regards.

Hello!

I checked the case summary visible in the complaint thread and it looked good to me. From now on, my colleagues will monitor the situation and reach out to you with questions or updates.

The way I see it, there is no obvious reason the casino should avoid paying. To be honest, the more I think about that, the more it seems like they just do not have time to serve all the customers. Of course, this doesn't justify keeping you waiting for so long. Don't worry, Kristina got it covered.

Thanks so much!

Hi all, I really have a good play , just sharing!!!

Would be great if you say something more about it. 🙂

Can you?

Hello Fode12, you make it very exciting 😀

Hello, I just passed by his thread and looked at the complaint, hoping to see that it was already closed as resolved. Well, no way.

How are you doing? I hope it isn't causing you too much stress.

Hello Radka, thanks for asking. No, it's not causing me any stress. It's just very annoying to keep getting the same response from the casino's support. It's been forwarded with high priority several times. But unfortunately, nothing's happening.