Slotella Casino - general discussion

Hello everbody,

We joined the community as the Slotella team. We are happy to see members of this community in our casino.

We will be here for all questions and problems regarding our casino.

Slotella Casino

Hello and welcome to the forum.

Seem like you're an official casino representative, if so, please send me an email to radka@casino.guru from your original casino email and let me each casino you represent. I will set your account to the casino rep. type 😉.

Kindly note these rules that apply to this kind of profile:

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

Please note that "6) Only casinos with a rating of 6+ are allowed to post their promotions on the forum. We don't want to support casinos with a bad reputation." Hope your reputation will improve soon:

Also, keep in mind there is a thread called "Slotella Casino - general discussion" where players can comment about your casino:

https://casino.guru/slotella-casino-review#tab=js-tab-discussion

I am a slotella customer I mean that it is a very professional casino I was immediately joined by a very professional manager (diana) who follows you on every deposit to activate bonuses and everything that the casino offers, finally I found a very professional casino I would like to recommend it to all deposits but above all withdrawals are immediate plus you have an instant daily cashback. Yours sincerely.

Help Francesco

PlatinumRUSH username

Did I understand correctly that the casino provides the live chat now?

yes the casino provides live chats they are very professional, I did not know them I play on pokerstar and ggpoker but I must tell you that Slotella casino is really a great casino as soon as I finish the holidays I will make important deposits because withdrawals are immediate and very high , for me as a player the most important thing is the withdrawals. Slotella casino is a very good casino

I was in the car when I answered the chat is not live open the ticket but having the personal manager make your request and he will answer you in real time

Hello,

well, it truly sounds good for Slotella. 🙂

I agree that withdrawals are mostly an essential topic these days, can you advise which payment option works best for players from Italy?

Thank you, we inform that the casino does not provide live chat so I just wanted to make sure that this info is still valid. 👍

Honestly, I think that a good live chat makes players more confortable.

Hey,

BE CAREFULL

Casino has a fatal bug that leads to bonus and winnings cancelation.

Immortal romance is a restricted slot to play with bonus. Immortal Romanace is a microgaming slot.

If you play ANY microgaming slot on the casino it gets recognised by the player history as Immortal Romance.

This leads to winnings and bonus cancelation by the casino specialists when they check your player history.

I have video evidence of my claim with all my player history and proof of all microgaming slots reflected wrongfully as Immortal Romance, even if you play a microgaming slot with minimum 0.09 cents per bet it get reflected as Immortal Romance even if the lower bet of this slot is 0,30 cents.

Currently they wrongfully removed 8500 euros from my balance because their player history reflects all immortal romance all microgaming games, due to this easily verifiable , by anyone, bug of their website. You can check your self!

Hi there,

I replied to you here, please check it out.

I have been waiting for my KYC process to be checked by security team for almost a week now. Withdrawals are completely blocked and support doesn't answer any of my messages and I believe said "support" function has been blocked in my account because just today I tried to contact support 4 times and got no answer to any of my requests. This is my last resource to get any sort of help and I believe it won't work neither, waiting this much time without any sort of answer really gets me anxious.

Allow me to add that if the casino fails to explain or solve the situation in an additional week, I'd consider submitting the complaint. Learn more here.

Good luck, they did the same to me.

I can't open new tickets. They look of my case for 2 weeks with no reply.

It took 10 emails to reply they will look on it and relative departments will contact me when i first open the case.

Their site has a very significant bug and still present for weeks affecting anyone playing with a bonus on this site and like microgaming slots.

Thanks, Radka. Will have it in mind, hoping it gets solved.

I mind if more people are going through the same. First I received a mail saying I reached the limit to withdraw without KYC, replied with the documents they asked for almost immediately, after that all my tickets have been ignored. I still used the account and bet, I'm currently abstaining from betting on the site until they contact me again. And about the bug you talk about I suppose Micrograming slots are banned for bonuses, still a message prompt should warn players these slots cannot be bet with a bonus or something, because it's impossible to tell which slots are not prohibited or not when you aren't told which are which.

Hey,

I can't understand what that stop replying is!

Microgaming games are not banned to play with bonus at all. Only 1-2 games are banned.

Although the site is buggy, if you play any microgaming slot it will shown on your transaction history as a immortal romance banned from bonus wagering game, so you loose the bonus like you played the game even if you didn't 🙁

Like a deathtrap

Just checked and as you say not all microgaming slots are prohibited for bonuses, really strange. I hope both cases get solved, especially yours, 8500 is a really big loss, in my case it's currently 600, really sorry, hope you get your money back!

Posting once again to make public my situation was solved, KYC process completed and withdrawal in my account is functional. Adding KYC procedures took almost two weeks to be completed.

Thank you for getting back to us. Sadly sometimes it can take quite some time to pass the procedure, but I'm happy for the good ending. 👍

Again here to warn CASINO IS NOT OPERATIVE ANYMORE, DO NOT DEPOSIT. You will lose your funds, 400 USD dissapeared from my account, even after completing KYC and making one withdrawal, after that I made a new deposit, used said balance to bet and won enough, then it dissapeared (this happened a week ago). Support is inactive and won't answer any ticket.

To whoever reads this: BE CAREFUL!