Slotbox Casino - general discussion (page 5)

Slotbox casino is definitely not reliable. It was 70 eur that was tried to be withdrawn. Asked for passport etc. and all documents were sent many times and still did not pay. I put a message there "keep the money as a Christmas present" ever there, be careful.

Hi, does that mean you have a problem with the verification or did you manage to complete it successfully ? As for your withdrawal, when did you submit it and did the casino say why you didn't get your money ? Do you still have money in your player account ? 

Let me know.

The worst casino , When you win they will find all the reasons not to pay you, So beware DO NOT PLAY ON YHIS CASINO

Hello, sorry to hear that.

Can you help us figure out the reasons? I mean, the more specifics, the better the effect. I just saw your complaint request is waiting for the review, so I guess we can follow the situation there once it has approved status. Still, don't hesitate to share more here on the forum too.

Is 7 days cooling off period standard on this industry? This casino reopened my addiction closure account with only few days cooling off period.

I believe it depends on every casino, but it is in the name that "cooling off," you know. And it is always best to get the information from the support of the casino about how many days it really is.

Probably better if you want to avoid playing is to permanently block the access. What do you say?

Yes, that was the case, but they reopened the account despite the closure based on gambling addiction.

So, did you ask to permanently close your account due to the gambling addiction, and they reopened it?

Do I understand correctly?

If that is the case, it was surely wrong for them to do so, and it should not happen to anyone, of course.

That is correct. And also they only set 48 hours cooling off period for that kind of reopening.

Usually casinos dont even reopen accounts like that, at least not without 7 days cooling off period to let you have lots of time to reconsider.

It should really be taken more seriously, and if a player asks for permanent closure, there should be no cool-off period at all, but they should close it and never open it again.

I hope that our team will be able to help.

I hope so. It is weird that they have now Estonian lisence but their responsibility matters has gone worse than under Curacao.

Even EMTA says this: If players ask to close his/her account because of gambling problems then we expect that gambling operator will close player account in all the sites operator has under Estonian license immediately and not open them again.

So they are basically also breaking their own lisence terms by reopening addiction closure account.

I'm just a bit disappointed as I haven't seen this before that casino sets only 48 hours cooling off period to an account that has been permanently closed due addiction.

If casinos decides to reopen an account like this, then i would hope that there is a lot more responsibility attached. 48 hours cooling off period is not long enough.

Hello Mag7, I'm sorry to see this scenario.

Thank you for the complaint; Let's discover the casino's perspective on this matter and the associated, well, explanation.

I don't know how you stay so active and balanced after all you've been through, but keep it up!

I, too, hope there will be a fair ground for helping you with this one.

Thank you. I do hope so.

It's never a good sign that casino has policy where they reopen these kind of accounts. But even worse that they have had lot more strict rules regarding that before than they do now.

Yes, I get what you're saying. I am confident that my colleagues will explain the nature of the problem to the casino during the complaint, because if what was described actually happened just like you said, I consider it a significant failure. Thus, I would like to stay in touch with the progress; let's hope it won't be complicated.

Please let us all know once there is something new. 🙏

At least yet there isnt any progress and complaint is not answered. Hopefully it will be accepted.

I would assume Kristina will assign your complaint to our "SE specialist." A few people skilled with this delicate sphere have emerged as specialists in the subject. The matter will be addressed, but it is true that it takes some time to do so. Hold on, please.

Usually this has been a lot quicker process. Also this casino takes two weeks time to answer complaints here, so this will most likely be a month wait at least.

As far as I can tell, this method of delaying progress has become increasingly common, but it is especially tragic when self-exclusion is involved.

Things used to go much more smoothly, say a year or so ago, if you ask me.

I think so too. Also it was a lot easier to handle things directly with casinos, even make compromises with them, such as both take half of the responsibility. Now they usually make their decision, isnt willing to discuss it, block you when you are trying to resolve it.

Really sad to see things has gone worse over time.