Slot Heist Casino - general discussion (page 2)

I asked what the reasoning was and what I could do to change that, and received no reply - also the $100 payouts have taken half a day each to complete. Which is just not an instant payout at all.

Well, that's a great pity because it would certainly be useful to know the reason. Of course, there is probably nothing to do but to adapt to it and slowly take everything out of there. Then you can decide whether it's worth staying or not. I suppose the answer is probably clear. 😕

So I get bored and I play some of the balance and now I have it up to over $5k and they are suddenly trying to tell me that I had some free spin money on that…but that never came up before and I lost on the initial freee spins. And deposited after that and won and never used a bonus - and they still are saying $100 at a time because my initial deposit was only $20. So if you don’t make a big deposit I guess you get penalized with a frustrating payout routine

I think it's complicated and I wouldn't want to take so long to withdraw the money... However, I wouldn't play any further and I'd rather get paid out because you can still lose a lot in the end with this style. 

I also noticed that you have opened a complaint, so let's see if something can be done and if the team can help. 

I will keep my fingers crossed. 🤞

I would really appreciate any help possible. You guys are awesome, your team responds quickly and releasing the frustration with possible feedback helps me stress less! Thank you

We're always glad to help, and I really hope there will be some solution to your case soon.🙏

Well it looks like they are going to make me take over a year to collect my winnings. They will only do $100 MAX withdrawal per day and that withdrawal takes a day to be paid out. I won off from a $20 deposit. And it’s like I am being punished for not making a bigger deposit. If I deposit $1000 though, they will increase it to $1000….that is absolutely ridiculous.

I have $4,503.00 waiting to be paid out, approx 45 days (I’m in a mood, my anger seems to have affected my math skills…not a year as I said, only 45 more days worth….)

May I ask if the casino gave you any explanation about why you are able to withdraw only $100 per day?

As I can see, the daily limit is actually $4,000.🤔

I hope they will be able to fix that soon. Let us know, please.

Wow, I read your conversation with the customer support. If you win 4k and they try to force you to deposit 1k just to increase your withdrawal limit to 1k per day, it sounds really fishy.

There's literally no reason to keep your withdrawal limit to 100 bucks per day. That's rather bullying the customer and attempt to stall the withdrawal as much as they can while hoping you'll give up and lose the remaining balance before you manage to withdraw all the winnings. That's it.

Please, stay strong and patient, withdraw your winnings and run away from the casino 😉

Now they have stopped paying the $100, saying I haven’t met waging requirements (I stopped planning because I just want to collect this and be done) and they won’t reply to my chats or emails….ugh I totally agree - it is bullying and they want it to be replayed and lost 😞

they will not pay me. They think they’re making sense or that they are right. And want me to pay $1,000 to get any more of what is sitting in my account after winning. 

I have screenshots of the conversation but can’t seem to upload right now

still waiting to hear back…..what can I do, I don’t have Any options do I? Ugh im so defeated with this

I am really sorry for this whole situation at the casino. May I ask when exactly you requested the withdrawal, please?

I would really suggest not depositing any more money into your account, and if the casino is not willing to fix this issue, our complaint team will intervene and hopefully be able to help.

Make sure to inform us of any news regarding this, please.

did the representatives of the casino responding here? Or it's just silent from them?

Hey, from what I've seen, the casino didn't post anything in the thread and it didn't show up in the complaints either, so it's probably hard to get an answer here. 

Anyway, why do you ask, did something happen that you would like to solve ? If so, you know you can let me know. 🙂

i requested $100 ahd it was cancelled out - they just won’t honor my winnings unless I pay more money to them which makes no sense at all, it’s like they’re mad that I won from a $20 deposit

They won’t even honor the initial deal they made to pay me out $100 a day ….its def not fair, and I don’t feel like this place is legit, they make up rules to suit whatever they want or need

Hi, it am sorry that they cancelled your withdrawal again. Did they tell you why it happened ? 

I saw that Branislav got to your complaint and now he will try to invite the casino into the conversation to take a stand. I wonder if they'll respond.

You've been waiting long enough, so it's definitely not fair. 

But we'll see if something gets resolved.