Skycrown Casino - general discussion (page 8)

What happened to your money, though? Our complaint team could help you to get it as we did before, hopefully.

What do you say?

13 months still I wait for my $6000 returned. 13 months yep hundreds and hundreds and hundreds and hundreds of emails sent. Told multiple times that I would have my money returned and that I would have my money returned as soon as possible, just to be patient! Any ideas?

Unfortunately, we are unable to help with your case, as explained before. I hope you will achieve what you're waiting for.

I'm unable to find my initial complaint unfortunately due to the account being banned. I still haven't received any communication as to why I was banned in the first place since I was only a new member and didn't breach any of your site's terms. I do however have all emails between Skycrown customer support and myself including emails confirming verification of my documents. I'm happy to forward you anything you require

I requested proof of what fraud they thought I committed and which document they thought was fraudulent but this was never provided. So I have no idea which of my documents they were referring to. I had to provide multiple selfies holding my licence and handwritten note with casino account behind me along with many different photos of my licence but there was always an issue with everything I uploaded. In the end they suspended my account, deleted all winnings and accused me of sending fraudulent documents even after initially accepting them and verifying my account.

I don't know how you couldn't help, emails sent to me from support specifically telling me that my money would be returned as soon as possible and that my money will be returned if I'm patient... Multiple times, 13 months and I still wait!

Romi, take a look at the post below... Pics included in my post and tell me what legs I have to stand on when they tell me multie times that they would return my money. 13 months, and they only just weeks ago told me to be patient and I would them receive them. See attachments below. They have said it but still I have no money returned to me...

Unfortunately, based on the information I gathered, fake documents were provided, and the account was banned as a result.

Hello, a brief summary may help.

Casino Guru can't help because the original request dated back to May 2025 could not be accepted. The complaint request has been rejected 9 times in total since then, as I can see in the system. So at this point, there's not much to add. Here on the forum, no specifics can be provided; the Complaint Team sent you an email regarding at least a few of your requests, I reckon.

Perhaps, because it was outside the time permitted you guys like at the for people. Or the timeline elapsed, something. But I'm still at them because I am right! They still email me telling me that they are returning the money you can see with the attachments I attached. Can't you help me given this information?

I do not understand you well, but as said, the situation is closed. There is no way to get back to something older than 6 months, even if your requests were in line with the complaints guidelines.

This guide may provide additional context: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Ok, the emails were from just last week, how do I go about getting my money seeing I'm still receiving emails telling me that my money will be returned as soon as possible, 13 months after I initially began this marathon with skycrown Casino

We understand that it must be a nerve-wracking experience for you, but as we explained many times before, now it is too late for us to intervene, as your withdrawal goes way back. We have to adhere to our guidelines, you know.

Please take it as a lesson, and if next time you encounter any issues at any online casino, know that you need to come to us earlier so we can try to help.

It is not easy, for sure, but you need to understand our stance in such a situation.